zyltecReviews of voxelpla.com

The filament prints well with proper drying as it comes pretty wet, but the issue for me is availability and shipping times. Their website states same day shipping but that is not true. They typically take 5-7 days after order for it to even ship. This is unacceptable in my business. Sorry voxel.. we gave it a try.

Filaments advertise to ship within 2-5 days. It took me 4 months to get my shipments. I asked about the shipments every few weeks and they kept telling me they would ship by the weekend. I asked 4-5 times and gaslit me with this response for months. I'd rather they just say that they don't know or tell me it's a month out so I can get an accurate date. The spools are also very commonly broken and wont work in AMS systems. Colors are also not consistent, with one roll of a color being different than a second roll, meaning that continuing a print when a first roll is used up is a no go. Many rolls also have striping patterns, in which they alternate between darker shades to lighter shades.

I ordered an ams python 1.05, enclosure, and bento box on Feb 20th. I told them that I understand it would take time and to just be honest with me when it will ship. I got an email from them saying it would ship on the 23rd or 24th. Never got anymore information so I contacted them then they assured me it would be shipped on the 28th. A week after not hearing anything and the tracking number that I was given was still in pre-shipment I contacted them again. Each time I contacted them I said just be honest with me and let me have accurate information. This continued to happen 3 times until I said that I wanted to cancel my order of around $200. They ended up finally shipping my order. First box came about a month later March 20th second box came beginning of April. So I was supposed to get a Python 1.05 and what was sent to me was 1.04 or earlier. So I ended up printing about half of the ams conversion kit myself anyway to make it 1.05. My Bento Box was missing the adapter which the shipped out right away that's the only reason I give them 2 stars rather then 1. I finally got my full order today April 8th. So between being told lies and not getting the right version and having to print about half of the ams conversion kit myself. I would not recommend or will use this company again. They didn't even try to offer anything for compensation. If they had I would have given them a better rating.

6 Orders totaling over a thousand dollars. Huge delays, 3 out of the 1st 4 orders had wrong filaments sent. The latest 2 orders had shipping labels created on Feb. 17th they sat with no updates until this morning, and I'm supposed to get them March 4th. 15 days? While customer service has been quick to offer store credit to cover for their screwups, what is the point of a store credit that you have to wait weeks to get an order? I run my 3 printers 24/7 and when I order filament, I need it in a reasonable amount of time. The filament is good, but nothing spectacular, and moving forward, I will look for better options. Maybe sometime in the distant future I will try VoxelPLA again, but it's going to be in the DISTANT future.

VOXELPLA makes quality filaments but operates under deceptive pretenses and has very poor customer service. They heavily advertise same or next day shipping. However, every order I have placed gets a label generated same day then does not ship for 3-4 weeks. Only after repeatedly contacting customer service do they actually ship the items. On one occasion they claimed USPS "lost" the package. Per multiple customers on Reddit this is a common excuse they use. If USPS is truly losing so many packages why do they not switch carriers? I cannot recommend buying from them until they correct these practices.