zyltecReviews of voxelpla.com

I am happy with the product and would purchase it again. I placed a large order which entitled me to free shipping but, unfortunately, they choose to use the USPS as their carrier and it took about a week beyond the estimated delivery date for my package to arrive. In the future I will opt for a more reliable delivery carrier.

We use Voxel filament in a production environment because it prints reliably and meets a price point our customers expect. The product itself has been strong, which makes what follows particularly concerning. Across our recent order history, 4 of our last 11 orders (36%) have shown significant fulfillment delays or prolonged pre-shipment status, including one order where a shipping label was created but the carrier remained in “Awaiting Item” for weeks. This pattern now extends well beyond the holiday season and across shipping carriers, suggesting this is not a temporary surge issue but a deeper operational and communication breakdown. Delays happen — every manufacturer understands that. What matters is response and ownership. Instead, we repeatedly received “going out Monday” and “give it 1–3 more days” updates that did not align with carrier data. Because we cannot leave our own customers waiting, we were forced to source material from a more expensive supplier that we did not even have in stock at the time. That supplier delivered within the required production window, allowing us to complete manufacturing, fulfill the order, and deliver it to our customer — while the Voxel shipment originally intended for that job still shows prolonged pre-shipment status. That is not a position any production business should be put in. At this point, the gap between advertised fulfillment speeds — such as “FREE SAME DAY SHIPPING ON ORDERS $75+” — and our operational experience has become increasingly difficult to ignore. When over a third of orders become unpredictable, it stops being a shipping inconvenience and becomes a production risk. We would strongly prefer to continue buying from Voxel because the filament performs well, but we cannot build our business on a vendor that does not consistently meet its stated commitments or take decisive action when failures occur. Reliability is foundational to manufacturing partnerships, and without it, we will ultimately be forced to shift volume elsewhere to reduce operational risk.

I ordered the Python AMS kit (Hardware + Enclosure panels) from Voxel PLA. Unfortunately, problems started almost immediately. Their site says it will ship within the next business day, but they didn't ship my item out until I messaged them a week later asking about the shipping status. They apologized and told me they have a backlog. I am okay with this by itself, but when I received the package, parts were missing. The 4 608ZZ Bearings for the spool holders were not in the package, the TPU gears they sent me were for an older version of the AMS (The listing says its for the 1.0.4 version, but the TPU gears sent were for the 1.0.3 version, which are not compatible with 1.0.4). In addition, there were not enough M3 screws to complete the build (even if not using the option mount points). When I messaged support about the missing bearings and the TPU gears, they wanted to know if was going to order something so they could just throw the 608ZZ bearings in with the new order. I said no, and they said they would ship the bearings separately. For the TPU gears, they just said that they would provide me with the 1.0.3 STLs for the printed parts, which doesn't help me because I already printed out the 1.0.4 parts when I placed my order based on the listing on the site. I ended up printing my own TPU gears instead. Two major concerns here are that the listing for the product is not accurate, with older parts being sent (most likely because they want to get rid of old stock) and shipping claims not being met. While I was able to compensate for the issues here, as a buyer, I would like VoxelPLA to put more effort into QA and Support.

Ordered a bento box air filter along with some pair parts for it. The product itself works well and eliminates all smells generated during 3D printing. The only issue is that the website claims: "All orders before 2pm Pacific Time will ship the same day. Typically, US shipping takes 2-5 days to arrive." Additionally product pages mention "same day shipping" as well. However, while the shipping label and tracking number were created on the same day, the package was not received by the courier for around a week based on the tracking information. So while the site claims same day shipping, products have a delivery time of 1-2 weeks.