Terry B.
Well I will have to say this is by far…
Well I will have to say this is by far the best customer service of any company I've dealt with in my life, I bought a couple blowers and gave one to a neighbor, my DeWalt battery was the old type had a prong that went up into the drill so I had to buy a battery, Amazon had a deal 2 batteries and charger for 169 well I charged both batteries and couldn't wait to us my blower, it worked a few seconds and started beeping, both batteries so I'm thinking my blower is faulty, emailed vortex and Diane and Arthur responded and wanted a video, sent them a video and Arthur sent me another blower, it did the same thing I'm thinking this is crazy, new batteries and another blower so I'm thinking what's going on, went down to my neighbor's and tried his battery, both blowers worked fine, so now what's the problem, it was the charger, it would light up showing batteries charged but it wasn't charging at all, got a new charger and it's great, Diane and Arthur bent over backwards for me, above and beyond, very good company, very good people , I wanted to send one of the blowers back but Arthur said no keep it on us for your aggravation and it wasn't even there fault, amazing blower, amazing company, amazing people!

