LuugaaReviews of luugaa.com

Response from LuugaaFeb 18, 2025

Dear Ben, Thank you for your feedback. First, we sincerely apologize for the inconvenience you’ve experienced. We completely understand your frustration and would like to offer a clear explanation. During the New Year period, our customer service team was on holiday, which unfortunately caused a delay in our response. We have been actively following up on the status of your package, and we regret to inform you that the container carrying your order encountered a customs inspection during transit, which resulted in a longer delay. We are in close communication with our logistics partner and are doing everything we can to ensure your lamp reaches you as soon as possible. We sincerely hope you receive your much-anticipated lamp soon and once again apologize for the inconvenience this has caused. Rest assured, we will continue to monitor your order closely and work to resolve this issue promptly. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us. Thank you for your understanding and patience. Best regards,

Response from LuugaaJan 2, 2025

We’re sorry to hear about your experience. At Luugaa, we are committed to being a trustworthy business, providing exceptional products and services to help create the perfect home atmosphere. If you are a genuine customer, please email us at [email protected], and we’ll be happy to assist you. However, based on the information provided: We haven’t received any reports about a single customer receiving two defective products. We couldn’t locate an order based on the details from your account and review description. We reviewed all orders placed around your stated purchase date and found no similar issues. For these reasons, we suspect this may be a malicious attack from a competitor. If this is not the case, we’re more than willing to address any real concerns you may have. Thank you, The Luugaa Team

Response from LuugaaDec 9, 2024

Dear Customer, First, thank you for your feedback and patience, and we sincerely apologize for the inconvenience caused. Regarding the issue you mentioned with your light fixture order, please understand that the product you ordered is a custom-made item, which requires a few business days for production. We are working diligently to complete your order as quickly as possible, and we share the same goal as all our customers—to ensure that everyone receives their desired and perfect light fixtures as soon as possible. Regarding the missing order details and order number, we sent a confirmation email to you on November 30th. Could you kindly check if you received that email? If not, or if you have any questions, please feel free to contact us, and we will be happy to assist you in resolving the issue. Thank you again for your understanding and support. We will continue to strive to provide you with the best service possible. Best regards,

Response from LuugaaDec 9, 2024

We sincerely apologize for any inconvenience this has caused. Please understand that the light fixture you ordered is a custom-made product, which requires a longer production time. We have already coordinated with our backend team to expedite production and complete your order as quickly as possible. Rest assured, just like with all our customers, we hope everyone can receive their desired and satisfactory light fixtures as soon as possible. We highly value your feedback and will continue to work on optimizing our services to ensure that every customer's experience is improved. Thank you for your patience and understanding. If you have any questions, please feel free to contact us. Regarding the "I am not a robot" issue, this is a protective measure from the platform's system and not something that we have implemented. We apologize for any confusion this may have caused and appreciate your understanding. Thank you again!