Jeremy B.
2 of 3 blowers have failed
Have three of the blowers. Two of the three are now broken units within a few months. The shaft of the impeller retainer breaks and the entire impeller slides back and makes contact with the protective screen on the back and totally melts it. One of the motors also blew, but probably from the sudden contact. At first customer service seemed very good, but then after 3 months of waiting, they only sent me one replacement unit because they couldn’t find another order. What kind of records do they keep? Still waiting on the 2nd replacement. I’m almost afraid to use the other unit, as I’m sure it will break as well. They are very powerful units, just need to stop making them on a 3d printer and make them more like a drill for $200.
Response from VortexHaus USSep 11, 2026
Jeremy, Arthur here – founder of VortexHaus. Two out of three units failing with the exact same mechanical break is a systemic issue, not a fluke. The impeller shaft sliding back and melting the screen means the retention mechanical design failed under heavy load. Worse than that, making you wait 3 months just to hear "we lost your order records" is completely unacceptable. You asked what kind of records we keep—clearly, in your case, terrible ones. We migrated our logistics software recently, but that is our problem, not yours. Here is the immediate plan to make this right: (1) We will overnight your second replacement of a latest VortexHaus MACH unit immediately, no more waiting. (2) We are replacing all three of your original units with our newer VortexHaus MACH. The new version built like a tank! (3) I want our engineering team to inspect your broken units. We will provide a prepaid shipping label so you can send them back to us. Please email [email protected] with the subject line:“Trustpilot – Jeremy B impeller failure & missing order”. The team has been briefed to bypass standard support queues and handle this immediately.– Thank you for the chance to make it right for you! I more than happy to help. Arthur Founder, VortexHaus (we read every review and fix what we miss)

