jake
breaks very easily
I bought my son a bracelet for his 30th birthday. I had it engraved with a special message. The part with the beads snapped off after one month of wearing it. I notified Vonriche and they refused to help me because it had been more than 3 days!! Very poor quality.
Response from Von RicheApr 16, 2026
Hi Jake, Thank you for sharing your feedback. We are truly sorry to hear about this, especially since the bracelet was meant to be a special gift for your son’s 30th birthday. We understand how disappointing it must have been to give such a meaningful gift and then have it fail after a short time. Our 3-day damage policy is correctly outlined on our website, but we also recognize that this situation should have been handled with greater care and understanding. In some cases, manufacturing issues can happen, and when they do, that is not the customer’s fault. We take full accountability for that and sincerely apologize for the frustration and inconvenience this has caused. Please reach out to us at [email protected] so we can make this right for you. We will be more than happy to assist you further and will be waiting for your email. Thank you for everything, Your Von Riche Team