Von RicheReviews of vonriche.com

Response from Von RicheOct 16, 2026

Hi Brian, We're really sorry about this experience. Being charged for an upgrade you didn't mean to confirm is frustrating, and that's never what we want for our customers. Please email us at [email protected] with your order number, and our team will look into the charge and sort this out for you. Kind regards, Your Von Riche Team

Response from Von RicheOct 16, 2026

Hi there, We're very sorry to hear that the plating on your wife's necklace wore off, especially on such a meaningful piece with your children's names on it. We understand how upsetting this is, and we truly want to help. Please email us at [email protected] with your order number and a few photos, and our team will do everything we can to resolve this for you. Kind regards, Your Von Riche Team

Response from Von RicheOct 16, 2026

Hi there, We're so sorry your grandson didn't receive his graduation gift and that you weren't able to reach us. That's not the experience we ever want anyone to have. Please email us at [email protected] with the name and email address used for the order, and we'll locate it right away and resolve this for you. Kind regards, Your Von Riche Team

Response from Von RicheOct 16, 2026

Hi Rich, We're sorry the return process felt so complicated. We understand how frustrating that is, and we'd like to make it as simple as possible for you. Please reach out to us at [email protected] and our team will guide you through every step and resolve this for you. Kind regards, Your Von Riche Team

Response from Von RicheApr 16, 2026

We’re very sorry for your experience and sincerely apologize for the frustration and disappointment this has caused. Upon review, we recognize that this situation should have been handled better, and we are truly sorry for letting you down. We also want to assure you that Von Riche is not a scam. We value every customer and take concerns like yours very seriously. Please reach out to us at [email protected] so we can make this right for you and assist you properly. Our team will be waiting for your email and will do everything we can to help.

Response from Von RicheApr 16, 2026

Thank you for your feedback. We are deeply sorry for the disappointment this caused, especially since this bracelet was meant to be a Christmas gift for your son. We understand how upsetting it must have been to finally give it to him, only for it to break the same day. Our 3-day damage policy is stated on our website, but we also recognize that this situation should have been handled with greater care and understanding. Please accept our sincere apologies for the frustration and letdown this has caused. Please contact us at [email protected] so we can make this right for you. We would be more than happy to make an exception in this case and assist you further. We will be waiting for your email. Thank you for everything, Your Von Riche Team

Response from Von RicheApr 16, 2026

Hello Andy, Thank you for sharing your feedback. We are truly sorry for the frustration and disappointment this experience has caused. Upon reviewing the conversation, we recognize that this should have been handled much better, and we sincerely apologize for the inconvenience caused. We are especially sorry because this bracelet was a special gift for your son, which makes this situation even more upsetting, and we completely understand why you feel let down. While our 3-day damage policy is correctly outlined on our website, we would be more than happy to make an exception in this instance. Manufacturing issues can sometimes happen, and when they do, this is not the customer’s fault. We take full accountability and want to assure you that we will make this right for you. Please reach out to us at [email protected] We will be waiting for your email and will be more than happy to assist you further. Thank you for everything, Your Von Riche Team