Von Riche Reviews | Read Customer Reviews of vonriche.com

Von Riche Reviews | Read Customer Reviews of vonriche.com

Von Riche reviews

53 approved reviews, newest moderated first

Don B.
May 23, 2026
I ordered a graduation gift for my…
I ordered a graduation gift for my grandson. I never received a confirmation for my order. There is no tracking of my order.….. But Von Riche took the funds out of my account. I have no way to contact them. My experience has not been good! And my grandson did not get a graduation gift from his grandmother .
Response from Von RicheOct 16, 2026
Hi there, We're so sorry your grandson didn't receive his graduation gift and that you weren't able to reach us. That's not the experience we ever want anyone to have. Please email us at [email protected] with the name and email address used for the order, and we'll locate it right away and resolve this for you. Kind regards, Your Von Riche Team
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Zawadi N.
May 19, 2026
Creativity of heart to heart ❤️
Hi there, thank you so much for your creativity which conect hearts of sons and daughters to their mothers, fathers and grandparents. My son loves the gift so much. Thanks again.
Response from Von RicheOct 16, 2026
Hi Zawadi, Thank you for these heartfelt words! Connecting families is exactly what our pieces are made for, and we're so happy your son loves his gift. ❤️ Warmly, Your Von Riche Team
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Rich
Apr 26, 2026
Wait till you try to return something!!!!!!!!
Wait till you try to return something, you have to jump thru hoops. They make you pay for insurance from them, have your original purchase confirmation email, get a RMA number which is very confusing to find. Pay the postage.
Response from Von RicheOct 16, 2026
Hi Rich, We're sorry the return process felt so complicated. We understand how frustrating that is, and we'd like to make it as simple as possible for you. Please reach out to us at [email protected] and our team will guide you through every step and resolve this for you. Kind regards, Your Von Riche Team
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mary G.
Apr 19, 2026
QUESTION ABOUT BRACELET RECEIVED
WE HAD A QUESTION ABOUT THE OPENER OF OUR GRANDSON'S GRADUATION BRACELET. I WROTE AN EMAIL AND THEY REPLIED TO ME WITHIN ABOUT 12 HOURS. GREAT SERVICE!
Response from Von RicheOct 16, 2026
Hi Mary, Thank you so much! We're glad we could help with the clasp on your grandson's bracelet, and we hope he loves wearing it. Congratulations to him on his graduation! Best wishes, Your Von Riche Team
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Jacqueline P.
Apr 18, 2026
Amazing customer service and there…
Amazing customer service and there products are excellent quality I’m so happy I found them
Response from Von RicheOct 16, 2026
Hi Jacqueline, Thank you so much for the lovely review! We're so happy you found us too, and we look forward to helping you with your next special gift. Warmly, Your Von Riche Team
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Benita
Apr 17, 2026
What a joy it was to have a keepsake…
What a joy it was to have a keepsake for my son who will be graduating from The US Army Bootcamp. I am excited to see his reaction to this personalized bracelet. Von Riche kept me informed during every step. Very good customer service and quick replies when asked a question. Benita
Response from Von RicheOct 16, 2026
Hi Benita, Thank you for sharing this special moment with us, and congratulations to your son on his graduation from Army boot camp! We're honored to be part of such a meaningful keepsake, and we hope he treasures it. Please thank him for his service. Warmly, Your Von Riche Team
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kelly T.
Apr 17, 2026
Good quality and beautiful bracelet
Good quality and beautiful bracelet! Great communication from the vendor to make sure I was satisfied and received my my order promptly. Yes, I will buy from them again!
Response from Von RicheOct 16, 2026
Hi Kelly, Thank you for the wonderful feedback! We're so glad you love the bracelet and that everything arrived promptly. We can't wait to welcome you back! Best wishes, Your Von Riche Team
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Robin
Apr 15, 2026
SCAM Alert
SCAM Alert! I was charged for two of the bracelet's. The shipping company is non-existent. I was charged $96 and change and although Von Riche stated my order was delivered by GOFO. It was not received by my daughter. When I reached out to Customer Service. What a joke. Just a run around. Please don't fall victim to this racket. There jewelry pulls at your heartstrings but it doesn't exist. Save your money.
Response from Von RicheApr 16, 2026
We’re very sorry for your experience and sincerely apologize for the frustration and disappointment this has caused. Upon review, we recognize that this situation should have been handled better, and we are truly sorry for letting you down. We also want to assure you that Von Riche is not a scam. We value every customer and take concerns like yours very seriously. Please reach out to us at [email protected] so we can make this right for you and assist you properly. Our team will be waiting for your email and will do everything we can to help.
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