Dee
Bracelet was delivered damaged while I…
Bracelet was delivered damaged while I was out of town. When I contacted the company to ask for a replacement, I was told I was outside the 3 day window for making a claim, even though it was delivered when I was out of town and I reported the problem within the 3day window when I returned. Don’t do business with these folks- they claim their website states this (ridiculous) policy but I couldn’t find it anywhere on their website. Stay away from these shysters!
Response from Von RicheJan 9, 2026
Hi Dee, We're sorry to hear your bracelet arrived damaged and that you had a frustrating experience. To clarify, our 3-day reporting window for damaged items is published on our website at vonriche.com/pages/returns-and-refund-policy - it's not hidden. That said, we understand that being out of town when a package arrives is an understandable situation. We'd like to make an exception here. Please email us at [email protected] with your order number and photos of the damaged bracelet, and we'll arrange replacement or refund for you. We hope this helps resolve things. 💙 - The Von Riche Team