At Von Riche, we believe that every gift should tell a story. Specializing in high-quality gifting jewelry, we offer pieces that are thoughtfully crafted and uniquely personalized with custom engravings. Whether it’s a token of love, friendship, or celebration, our jewelry is designed to create lasting memories and make every moment special. At Von Riche, we turn heartfelt sentiments into timeless treasures.
Von Riche (vonriche.com) has 53 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
vonriche.com
Website
vonriche.com
Category
Wedding & Party
Location
Sheridan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The bracelet is beautiful. My son absolutely loved it. I loved it. The precious moment with my son giving it to him was a beautiful shared moment.
Customer interaction was fast response with a following question. Extremely helpful and grateful. Thank you
Response from Von RicheOct 16, 2026
Hi Rochelle,
Thank you for sharing such a beautiful moment with us! We're so happy you and your son both love the bracelet, and that our team could help along the way.
Warmly,
Your Von Riche Team
LI
lisa
Great product
Great product! My son loved his bracelet.
Response from Von RicheOct 16, 2026
Hi Lisa,
Thank you! We're so happy your son loved his bracelet.
Warmly,
Your Von Riche Team
DT
Doreen T.
Wonderful Customer service
Wonderful Customer service! It took a few weeks to get my order, understandably because I did have engraving added to it. Once received it is a wonderful bracelet for my grandson! I love everything about it. I was a bit puzzled by how to open the clasp to put the bracelet on and off so I emailed Von Riche. Much to my surprise they emailed me right back with instructions on how to do this. It was a very simple fix and I really appreciated the promptness. I will definitely order from this company again! The bracelets are unique and made very well.
Response from Von RicheOct 16, 2026
Hi Doreen,
Thank you for this wonderful review! We're so glad your grandson loves his bracelet and that we could help with the clasp right away. We look forward to your next order!
Warmly,
Your Von Riche Team
UW
UW85
Several WEEKS to deliver from China, size is way smaller than expected
Drop shipped from China so it will take WEEKS and weeks and weeks to get here. Don't order the bracelet for your son unless he's very young or small. I'm 6', 215 lbs and care BARELY get it on my wrist, which for me, would be uncomfortable to wear. The "Print Out" with the heartfelt note to your child literally falls out everytime you open the storage box. Absolutely not worth the $ in my opinion and sure wish I had thought to look Von Riche up before buying. Ugh.
Response from Von RicheApr 16, 2026
Hello,
Thank you for taking the time to share your experience. We are genuinely sorry that your order did not meet your expectations and that the delivery time, sizing, and overall presentation left you disappointed.
We completely understand how frustrating it is to wait so long for an item, only to feel that the fit and quality were not what you were expecting. Upon review, we can see that this should have been handled with far more care, clarity, and support from our side, and for that, we sincerely apologize. We never want any customer to feel let down or feel that their purchase was not worth it.
Please reach out to us at [email protected]
so we can make this right for you and assist you properly. We will be waiting for your email and will be more than happy to help.
Thank you for everything,
Your Von Riche Team
CU
customerLinda
Where’s my son’s bracelet
Where’s my son’s bracelet, I ordered it December 13th for a Christmas gift. Never got it!!!
Response from Von RicheApr 16, 2026
Hi Linda,
Thank you for your feedback. We are truly sorry to hear that your son’s bracelet has still not been received, especially since this was ordered as a Christmas gift. We sincerely apologize for the disappointment and frustration this has caused.
While the delivery process is handled by the carrier and is unfortunately outside of our direct control once the package is in transit, we fully understand how upsetting this situation is and we are very sorry that this experience fell short of what it should have been. In this instance, we would be more than happy to make an exception and assist you with a replacement or another suitable resolution.
Please reach out to us at [email protected]
so we can make this right for you. We will be waiting for your email and will be more than happy to support you further.
Thank you for everything,
Your Von Riche Team
AM
Amanda
My son loved his engraved bracelet
My son loved his engraved bracelet. It was the perfect Christmas gift, however after 3 or 4 times of putting it on ALL of the beads fell off. He was so upset so I outreached to the company asking what could possibly be done because we had not even had a month. And they informed me due to a 3 day return policy there was nothing they could do. I am so upset. Broke my son’s heart, I wish I had read all of these reviews before buying from Von Riche.
Response from Von RicheApr 16, 2026
Hi Amanda,
Thank you for sharing your experience. We are truly sorry to hear this, especially knowing that the bracelet was such a meaningful Christmas gift for your son. We can only imagine how upsetting it must have been for him to love it so much, only for the beads to fall off after just a few wears.
While our 3-day damage policy is outlined on our website, we also recognize that this situation should have been handled with far more care and understanding. In some instances, manufacturing issues can occur, and when they do, that is not the customer’s fault. We take full accountability for the disappointment and frustration this caused, and we would be more than happy to make an exception in this case and make this right for you.
Please reach out to us at [email protected]
so we can assist you further. We will be waiting for your email and will be happy to help.
Thank you for everything,
Your Von Riche Team
AN
Anthony
DO NOT DEAL WITH THESE SCAMMERS
DO NOT DEAL WITH THESE SCAMMERS!
I bought a heart for my wife after the passing of our fur baby. I ordered it with 2 names to be put on the heart. The picture on the site shows clearly that the name will be in black writing. When I receive the product. You could not even see the names on it. You needed a magnifying glass and the right lighting to see the names on there. I contacted the company and they asked me for a video not once but twice, and they determined that it was done correctly. I also sent them pictures of their website and what I received and they still would not do anything. The say it’s up to “Their Standards” not mine “The Customer!”
You were warned not to deal with this company!!!
Response from Von RicheJan 13, 2026
Hi there,
We're truly sorry for the loss of your fur baby, and we understand how meaningful this piece was meant to be as a tribute.
We'd like to clarify that the heart beads on this necklace are intentionally small so they can fit delicately on the chain. The engraving is sized to cover the bead surface and display the names clearly - however, due to the bead size, the text is naturally smaller than it may appear in product photos which are often zoomed in for detail.
We understand this wasn't what you expected, and we're sorry the product images may have created a different impression. Our team reviewed the engraving and confirmed it was done correctly to our specifications, but we absolutely hear your frustration.
We'd like to find a resolution that works for you. Please email us at [email protected] and we'll see what options we can offer - whether that's a different product better suited to your needs or another solution.
Again, we're deeply sorry for your loss and for this experience. 💙
- The Von Riche Team
JE
JennyM.
45.00 Wasted!! Do Not Buy!!!
I ordered the Guardian Bracelet for my son for Christmas (Nov 19th) and the bracelet won’t stay clasped/closed. It keeps coming undone and falling off his wrist. Because of this issue my son can’t wear it. It has fallen off several times. I even paid extra for it to be engraved. I contacted the company and they won’t replace their faulty product even though it won’t stay clasped! I paid 45.00 for a piece of crap!
This was the response I got from Von Riche customer service:
Hi Jennifer,
Thank you for reaching out. In line with our return policy, orders may be returned only if the item is damaged, and the damage must be reported to us within 3 days of delivery.
Any damage reported after this period is considered to have occurred after delivery and, unfortunately, cannot be covered by our return policy.
That said, we truly appreciate your understanding. As a gesture of goodwill, we’d like to offer you a 50% discount code for a future purchase: VONRICHE50.
We appreciate your understanding and are here if you have any questions.
Best regards,
James P
UPDATE!!
I sent an email to VonRiche like instructed by the company in their reply and I was told again about their 3 day return policy.
This was their response to me inquiring about my replacement. Please do not buy from this company!!!
Hi Jennifer,
Thank you for reaching out. In line with our return policy, orders may be returned only if the item is damaged, and the damage must be reported to us within 3 days of delivery.
Any damage reported after this period is considered to have occurred after delivery and, unfortunately, cannot be covered by our return policy.
We appreciate your understanding and are here if you have any questions.
Best regards,
Response from Von RicheJan 13, 2026
Hi Jennifer,
Thank you for sharing your feedback, and we sincerely apologize that the bracelet isn't functioning as it should. A clasp that won't stay closed is not the quality we stand behind, and we understand how disappointing this must be - especially for a Christmas gift.
Looking back at your case, we should have handled this differently. A defective clasp is a product issue, and offering a discount code for a future purchase wasn't the right resolution.
We'd like to make this right by sending you a replacement bracelet with the same engraving, free of charge. Please email us at [email protected] and reference this review - our team will prioritize getting this sorted for you.
We appreciate you giving us the opportunity to fix this. 💙
- The Von Riche Team
