Von Riche Reviews | Read Customer Reviews of vonriche.com

Von Riche Reviews | Read Customer Reviews of vonriche.com

Von Riche reviews

53 approved reviews, newest moderated first

nancy H.
Apr 6, 2026
When I placed my order I put in my…
When I placed my order I put in my address wrong. They have a message that says to email them for any questions. So I did and they got back to me and said they fixed my address. I ordered the "son" bracelet for a college graduation gift. Thank you!
Response from Von RicheOct 16, 2026
Hi Nancy, Thank you for your kind review! We're glad we could correct the address quickly, and we hope the bracelet was a hit. Congratulations to your graduate! Warmly, Your Von Riche Team
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EMG
Apr 3, 2026
Broke the first time wearing it!!
The first time my son put on his guardian bracelet the bead part of it broke and the beads went everywhere. I contacted the company and they said nothing they can do because it wasn’t within 3 days of the order! I ordered it for Christmas so naturally I ordered it to come before Christmas. I notified them 6 days later when I finally saw my son and gave it to him. He loved it but the same day within hours it broke and now the meaningfulness of it all is meaningless. I would have appreciated them fixing it but they don’t do that either. At first it appears to be well made but definitely not the bead part. Shameful!! At least fix it!! Bad workmanship!
Response from Von RicheApr 16, 2026
Thank you for your feedback. We are deeply sorry for the disappointment this caused, especially since this bracelet was meant to be a Christmas gift for your son. We understand how upsetting it must have been to finally give it to him, only for it to break the same day. Our 3-day damage policy is stated on our website, but we also recognize that this situation should have been handled with greater care and understanding. Please accept our sincere apologies for the frustration and letdown this has caused. Please contact us at [email protected] so we can make this right for you. We would be more than happy to make an exception in this case and assist you further. We will be waiting for your email. Thank you for everything, Your Von Riche Team
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Tracy G.
Apr 3, 2026
Very satisfied
The bracelet I bought was a very meaningful gift that my son loved and will be able to physically see that he is never alone.
Response from Von RicheApr 16, 2026
Hi Tracy, Thank you for taking the time to share your feedback. We are truly sorry to hear that the item did not hold up as expected and that your experience with our support left you feeling disappointed. Our 3-day damage policy is outlined on our website, but we also recognize that this situation should have been handled with greater care and understanding. In some cases, manufacturing issues can occur, and when they do, that is not the customer’s fault. We take full accountability for that and sincerely apologize for the frustration this has caused. Please reach out to us at [email protected] so we can make this right for you. We would be more than happy to make an exception in this case and assist you further. We will be waiting for your email. Thank you for everything, Your Von Riche Team
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Andy D.
Apr 1, 2026
Pissed
I bought a Guardian bracelet for my son who is in college. The 1st one "yall sent" I never got and the 2nd took forever to get here from China which is the problem. My son had it for less than a week before it broke when he was reaching into his book bag.You would think for $50+ it would be a bit harder to break than that.He said theres was hardly a tug on his wrist when the beads went across the floor.
Response from Von RicheApr 16, 2026
Hello Andy, Thank you for sharing your feedback. We are truly sorry for the frustration and disappointment this experience has caused. Upon reviewing the conversation, we recognize that this should have been handled much better, and we sincerely apologize for the inconvenience caused. We are especially sorry because this bracelet was a special gift for your son, which makes this situation even more upsetting, and we completely understand why you feel let down. While our 3-day damage policy is correctly outlined on our website, we would be more than happy to make an exception in this instance. Manufacturing issues can sometimes happen, and when they do, this is not the customer’s fault. We take full accountability and want to assure you that we will make this right for you. Please reach out to us at [email protected] We will be waiting for your email and will be more than happy to assist you further. Thank you for everything, Your Von Riche Team
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Nicole A.
Mar 24, 2026
Wonderful Customer Service
I ordered my son a Graduation gift. It was accidentally delivered to the wrong address. Idk how it happened because it was not my address. I contacted customer service and told them the sad news and they right away went into action to find out what happened and apon further review they gave me the option to replace the item or a full refund. They replaced the item and I am so happy they were able to take care of the mishap. I would indeed recommend Von Riche for your next special gift. Thank you Von Riche, so grateful.
Response from Von RicheOct 16, 2026
Hi Nicole, Thank you so much for sharing your experience! We're so glad we could replace the item and that your son's graduation gift made it to him in the end. Thank you for recommending us! Warmly, Your Von Riche Team
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Kristi S.
Mar 20, 2026
They Care!!
I ordered a product that would not fit my son. I reached out to Von Riche and they offered a discount on a new order that would fit my son. Now I can wear the smaller one and my son can wear the larger one and this makes it even more special.
Response from Von RicheOct 16, 2026
Hi Kristi, What a lovely ending, now you and your son each have your own piece! Thank you for sharing this, and we're so glad we could help. Warmly, Your Von Riche Team
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Sandeegirl
Mar 20, 2026
Family Love
I lost the review I wrote trying to sign in and don’t want to rewrite it. Just know that I appreciate you allowing me to show my love to my family through your wonderful bracelets.
Response from Von RicheOct 16, 2026
Hi there, Thank you for taking the time to come back and share this, even after losing your first review! It means so much to us to be part of how you show love to your family. Warmly, Your Von Riche Team
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Donna
Mar 16, 2026
My son absolutely loved his gift
My son absolutely loved his gift. The quality was well done and they were in constant contact with me along the way with shipping and receiving. Cant wait to shop for my daughter's for Mother's Day. I already have seen the perfect gifts. I support small company's that don't start out big but have nothing but confidence that they will make it and in prove. Thank you Von Riche
Response from Von RicheOct 16, 2026
Hi Donna, Thank you so much for your support and your kind words! We're thrilled your son loved his gift, and we hope your daughter loved her Mother's Day surprise too. Warmly, Your Von Riche Team
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