VolusionReviews of volusion.com

Fantastic support and help when you need it.

I am a fairly technical user, but I am not a computer programmer nor web specialist. Normally my interaction with Volusion is great, with them taking the time to slow down the communication so that I can understand what is needed. But this time I was a bit overwhelmed with the technical jargon and what impact it had on me and my site. My normal rating for Volusion is 5stars, but today was a bit off.

We need better sorting of reports. We need to be able to select the fields tht we need without having to download the full database. Everytime we need to do a report for the month, we have to download the full data base to do it.

First, Volusion is incredibly user friendly. I do not possess formal training in e-commerce, and the program is intuitive. Second, when I required assistance, the Volusion tech team was beyond fantastic. They take the time to teach and empower their customers. Every single call resulted in the issue being resolved and often, they went above and beyond the call of duty. I am not able to say enough good things!

Often fluff over functionality. Updates on UI which are mostly pointless (the current admin pages are more difficult to use than they were before they changed them...but they look more slick) while functions that should be fixed go unaddressed. Support says, "We're aware of it and the development team is looking at it" and months pass without a fix. Been promising a major update for years which never seems to happen somehow. Frankly if it weren't for the number of work hours it would take, we'd have switched to Shopify two years ago. It's a shame. When we signed up with them they had features nobody else had. In the years since they have changed very little while the others have surged ahead.

Especially today, the rep ( Matt-x1181great help and courteous ), Matt connected me with tech support and the guy he connected me with was excellent!

With the PayPal problems now solved, I am pleased with the website. Thank you.

Not happy with what I’m paying for every month. After spending over a month setting up and listing my products I found out that for the plan I am paying for every month I’m 1. Only allowed 100 product listings and 2. I have to purchase and spend more every month to put an SSL certificate on my site. For the same price I pay currently, Shopify offers more than 100 listings and includes the SSL certificate. If I had known this I would have gone to Shopify to begin with and I am currently moving off of volusion to Shopify.