VolusionReviews of volusion.com

After investing considerable time designing a Volusion site, and porting all our products from our existing site, we discovered that Volusion does not support 301 redirects for all pages, as advertised, and as we were assured verbally that they would. Only non-dynamic pages can be redirected properly. (It would be very unusual for an existing website of any complexity to list their products on non-dynamic pages, so I can't believe we're the first ecommerce site to have run into this problem.) Volusion says that there is no fix for this, and no plans for a fix. And, yet they still advertise that 301 redirects are available for all pages. Consequently, we lost (permanently) invaluable Google rankings for most of our products. No apology. No solution. Phone support is often very, very backlogged. And, the techs who do finally answer are poorly trained and rarely are able to help with anything that they can't read from a script or checklist. In total: stable platform, decent layouts and design, very poor technical support, and the 301 redirect issue is a huge problem for any established site looking to move to Volusion.

The customer service reps are very polite, but I changed my plan three months in a row and it was not done until the third time. I paid twice my monthly charge for two months.

Most of the tech people are very good, but when they run into something unfixable, they tell me to put in a suggestion for a change. Done that, and months later, nothing has changed. For example, the smartphone app... many problems, two years now, no changes.

The Volusion customer support is second to none.

We feel it is very hard to navigate, help is slim pickens. Shipping rates are unreliable. We would not recommend if you are not familiar with making a web site.

I would highly recommend using Volusion. Every time I have had a tech support issue they are always very willing to help me solve my issue. They are also very courteous.

We are penalized by Google for things that Volusion does that we cannot control. Lack of SEO technology; Limited flexibility for customizing end-customer experience with storefront.

Volusion is a good and easy to use platform for ecommerce websites. Probably doesn't have enough bells and whistles for larger B2B companies (doesn't handle taxing customers well), but it works!