VolusionReviews of volusion.com

Good platform but slow and very quirky and make working painful, slow and frustrating. Eventually ends up ok

Volusion has the best tech support I have ever experienced. This is not my first go round with web platforms. The platform itself is a little outdated and their design/coding team is rather slow making updates to stay even with what google wants and needs. All in all I would not hesitate to recommend Volusion as the pro's outweigh the con's.

We have to have our related blog hosted by another site. It would be WONDERFUL if we could just have it on Volusion. Perhaps you could consider adding blog hosting to your list of options(?) I know we would appreciate it.

We are an experienced E-Commerce company. Coming from a custom built solution to a hosted platform had many challanges associated. Volusion transition has been both good and bad. I’ll start with the good: 1- Awesome support hours: 24/7/365 via live chat and at least 12 hours a day of phone support. All located in Austin, TX. 4 out of 5 are knowledgeable which is good. Odds are I call back and get an answer! Their strongest selling point IMO. 2- Fair cost. Top tier package is reasonably priced. No contract based on revenue. Bandwidth plays a role in fees over 30GB a month for top tier plans. 3- Reliable. A few system slowdowns in a year but Volsuion is reponsive and fixed within a few minutes. 4- Volusion experts- 3rd party web developers are good for this platform. MAK Digital does a great job. Optimum7 is good too. The bad: 1- If you have an existing ecommerce site and wish to use 301 redirects, make sure you do not have any special characters as a standard part of your old web site’s URL. Ours had a ? On each page. Ie- yoursite.u/product=?301320. Volusion cannot redirect anything with a ? Because of this we lost our entire natural rankings on the internet. 2- Certain features on the front end cannot be modified and can be a deterrent for shoppers on your site like: Quantity discount display: when adding to cart, a popup window shows the non-discounted price. In the shopping cart, the quantity proce shows up as 2 line items. 1 for full list price and a seperate one below showing the quantity discount. Can’t it simply show as 1 line item?

Tech support is great.

The service is always up and running and there is great customer support to help if needed. Many options within the store setup from payments to social media so the range of functions is impressive

Great ecommerce platform and good support. The lack of a user forum to share ideas brings it down a star for me. We've been with Volusion for over 10 years with 3 stores and we are happy with the service.

I am very disappointed that when you try to call that the wait time is so long. When I call I need help right away not in an hour or 2.