VoiplyReviews of voiply.com

I've had Voiply for 2-3 years now and have not been overall happy with the quality of their service. The device has gone out many times, for both outbound and incoming calls. The voice quality is inconsistent, sometimes sounds far away, digitizes the sound, and will accentuate the back ground noise. Customer service has been ok, most of the time but not today. It would be easier to overlook these issues except that they keep raising the price every few months.

Been with Voiply abt 3 yrs. Used to be the BEST. Their Chat Tech Support was Stellar! But, AI seems to have taken over: no more Chat Tech and Voiply's Robocall Defender App is the WORST> It marks EVERYTHING "Scam Likely". Sad example of what we have to look forward to with the take over from AI

worse company ever......all they do is lie.....they also can not read english......they stole my number and there so call hd is so not hd as I got 1 call and it was scratchy as hell....there phone app also sucked and that was where I got the 1 call......they claim my number was ported but never got a dial tone & stole my number as I went back to my previous carrier and got screwed by them as well......voiply loves to explode people's head & lie so much.....tell them no need to reply and they send pointless emails that has nothing to do with issues I had

BUYER BEWARE!! Voiply's unlimited residential plan is not unlimited. If you use more than 500 minutes, they charge you 15¢ per minute. However, that is stated nowhere in their agreement. What is in their agreement is vague verbiage that allows them to charge you if they don't agree with your use of minutes. They are liars. Their unlimited plan is false advertising, as you are actually limited to 500 minutes. Which is ridiculously low! They will also saddle you with a bill they will not refund. Despite their shady business practices being called out. They should have a disclaimer, on the advertising, of how much unlimited really means to them and what happens if you go over their NON unlimited minutes.

Poor customer service. Long wait times when trying to reach someone to communicate with. I waited 36+ minutes with no response. I sent an email and had to wait 2 days for a response. They overcharged me for services and would not refund their mistake. After taking a monthly payment, they suspended my services the very next day and was unable to use my phone. They would not provide a refund for the time that my services were suspended. They took my money, didn't provide a service or refund for lack of service, let alone, never apologized for the error. Upon cancelling their service, they would not fully cancel the plan until they receive their equipment back at my expense. They would not provide a free selt return label due to their poor customer service or error. All this did was cost me money for services that were never really rendered. Worst company I have ever worked with. I would not recommend them at all. Suggest to go through another provider.

When I checked to see my new annual bill for my voip services, I noticed that the bill had increased by $30.00 for 2025. I called customer service and she sent me a breakdown of charges including state, county, and federal taxes. For long distance, it's $30 per year. Their fees for just having the service is $59.50 per year which equals $89.50 per year. On their home page, it states, "Get Reliable and Unlimited Home Phone Service for $8.95/mo", which is very close to the state, county, and federal taxes and fees. Nowhere is it mentioned that they tack on an additional $85.00, per year, which really jacks the price up. So automatically you will pay $8.95 (taxes, etc.) + $7.45 (their fees for long distance and just having the service. This practice is illegal. It's called switch and bait. Trust me, once I'm hooked up with OOma, I will be filing a complaint with the FCC on these people. I would appreciate all of us who are complaining about this report it to the FCC. Thank you.

I had a terrible experience with your service. One of your agents was rude, used inappropriate language, and then ignored me before hanging up the call. Your chat support team also didn’t respond to my queries. Additionally, I made multiple payment attempts, but the amount was deducted, and my issue wasn’t resolved—nor was my payment replaced. This has been a highly unprofessional and frustrating experience. Based on this, I strongly advise others not to use your services. Please take this feedback seriously and address these issues immediately.

Voiply uses deceptive advertising to market their unlimited residential plan. While their sales page claims that you can pay a monthly or annual fee for unlimited calls, they do in fact limit your outgoing calls to 300 minutes(!) a month. They charge ¢1.5 per minute after this. Although limiting outgoing calls is a common practice among many VoIP providers, most tend to be open about it, and state this on their sales page. They might say that outgoing call minutes are limited to the amount that most customers use in a month. A trustworthy company would put an asterisk next to the word "Unlimited" and set a limit of about 3000 monthly outgoing minutes (on average). Voiply, however, sets the bar ridiculously low at 500, and you will only find out if you go over their undisclosed limit as I did.