VoiplyReviews of voiply.com

The service, is fantastic. The billing is horrible. I paid my bill through my bank, and still received emails saying that my account had been suspended. I paid a first and last months to get service, and they send that after the first month. I know I'm late on my bill, but set up a system that when you pay through the bank, it gives a grace period where Voiply doesn't send a "Your services have been suspended" email. I'm done. Sadly, I will be going to Rogers now.

I have had wonderful support with Voiply, recently left Vonage because of zero support, only chat bots and it took me 45 minutes to cancel with Vonage. Voiply, answers all phone calls instantly and have been so helpful getting me setup and configured immediately. The only reason I did not give 5 stars is because #1, the SMS feature does not allow pictures #2 There is no ability to click the 3 dots to reply to a caller with SMS, only allows to mark the call as Spam or Delete, but no option to Send Message, which is difficult when on the road, you have to memorize the number and type it in, can't even copy and paste it, which is a time suck. Vonage definitely had a better interface, but twice the price and zero support. I am happy with Voiply.

One hour waiting for chat support, and the agent was terribly overburdened (the only one on duty!), so even after another hour of chatting - mostly of me waiting for sporadic replies - he could not provide an answer. The account portal is horrible, and none of the Help links in the portal do anything when you click them. Overall, the VoIP services and features mostly work well, but if a frustrating portal and amazingly overburdened customer support drive you crazy, look elsewhere.

Inexpensive but for residential users their website is badly coded (links and controls that do NOT work) with a very limited set of user controls. The controls for Blocking and Allowing phone numbers are not intuitive, poorly laid out/coded and have conflicts. Best to only use the blocking function. The cell phone APP is very quirky and the Robocall blocker is barely functional if needed ! When using "Help" the first contact is supposedly A.I. but never understands the question and after 3 attempts states it will transfer you to an agent - Skip the wasted time by typing only one word as your FIRST question "AGENT" it will transfer you to a human agent but expect a 5 to 20 minute (or longer) wait. Once you get a human agent service improves but be SURE to FIRST inform them that you are a RESIDENTIAL customer or they will offer solutions ONLY available to Business customers. The agent will work to take care of your issues but many times they can only "escalate" to a tech or manager. On the plus side, porting (takes 7-10 days) works, setup is simple and the call quality is very good, much better (and cheaper) that POTS / Landline.

You have to be extremely careful with these guys as their website isn't on the up and up. I'll start by saying that as far as the call quality goes, it was clear and I didn't experience any issues using Starlink in Canada. The problem that I had was with what they say you will get vs what you actually get. The website implies that you can install their mobile app on all your devices including your PC. (There is a download link on the residential page.) You cannot. You can only install it on one mobile or risk causing routing issues. There is no PC link available. They also sell you a bundle with a phone. Again, it's not until you paid that they say the phone bundles are not available in Canada. When I talked to their customer support, they then told me that I misunderstood. I showed them the page and said that it was misleading. Then they just hung up on me. Make of it what you want. I do not endorse this kind of tactic.

We've only had VOIPLY for a short time but so far it's worked as advertised, savings are significant, and support has been exemplary.

About the worst customer service I have ever had. The phone service is fine but talking to a live person to solve problems is nearly impossible. In my case, the temp # they assigned has taken over my phone in spite of assurances I could use my old # during the porting process. I am missing important calls and can't get to anyone to rectify this. I am not happy!

Service was great