VoiplyReviews of voiply.com

Text messaging doesn't work. Voicemail doesn't work, calls drop. Can't seem to do basic functions. Mac desktop app is clunky and un reliable. Can't call out to other numbers. signal strength is poor on app but strong on both phone and desktop.

I had cancelled service there because it got to be too expensive, especially with the exchange rate from Canadian dollars to American dollars. I was charged to return the equipment, and received a shipping label. The address on the label turned out to be the wrong address. I was asked where I got that address. I told them that I got from Voiply, and forwarded the email with the information. a day or two later, someone else from Voiply asked where I got the address. It seems that they don't talk to each other there. Then I was told to wait for the package to be returned, and that I could keep the equipment. Looking at the tracking information, it seems they "magically" found the correct address for the return and it was "redirected" to the new address, and that the item was "processed". It looks like they lied about me keeping the equipment.

I cancelled my account on March 20, 2025 because quality declined with the new platform they switched over to and the prices went way up. When I inquired about the price increase they lied about hiding the increases inside of the taxes and surcharges section of the bill. It turned out that VOIPLY was adding an additional $10 in surcharges for themselves, and they told me it was government fees. When I cancelled and switched to Ooma, VOIPLY sent me a confirmation of the account cancellation and then proceeded to bill me and charge my credit card for another three months. Each time I spent 30 minutes on the phone with them to get a credit and each time they said the account was cancelled and I would not be charged again. VOIPLY is incompetent and they are dishonest. Stay away.

just after one of purchasing the service i'm unable to use it and unable to login on both mobile and computer. on reaching customer support there is no one replying same goes for the support mail. feels like there is some fraud that has been done after taking payment.

The app works OK when it works. But I had problems with the service. Sometimes the phone didn't work and I missed phone calls. The text message service stopped working and I had to recieve texts via email. I tried to work with customer service, but you had to do so via a chat and it was very slow to get help.

I give it 3 stars when it works, which is about 50% of the time. My base is Bali, Indonesia, so I never tested it from the USA. The service has had numerous issues. When making overseas calls to the UK and everywhere else, I was getting cut off after 15 or 30 minutes, no connections, and there were fade in and outs. I've had to reinstall the app twice to fix the apparent issue, and it didn't help. The support staff does answer, but what they know varies from person to person. They gave me an Int'l number to test, and it asked for a pin (beforehand, my Int'l calls did not ask for a pin). The number gave a message that it cost 41 cents per minute and I have the free Int'l service. The issue was upgraded, and I never heard back. SKYPE had a drop call problem, too, but not this bad. Sometimes, I have to call multiple times to get a connection. I paid the annual fee, and I feel stuck and too busy to port the number to another company. VoiPly offered me a $5 Amazon gift certificate to make a positive review, but there's no Amazon in Bali. The service is, bottom line, "buggy." My WIFI speed is 40 Mbps download and 14.3 Mbps upload. That's fast enough to stream HD on multiple devices; however, the Voiply cuts out with a WIFI error message: "workflows could not run because too many events triggerd at the same time." I was told to reprovision the app. It didn't help. Never had an issue like this with SKYPE. If I had to do business using this service regularly, forget it.

Worst phone system I have ever used and customer service is even worse.

I have had Voiply for 18 months. In the past few months, the service has had numerous issues, When making overseas calls to the UK, I was getting cut off after 15 or 30 minutes. Then, my ability to call certain overseas numbers just stopped, and it has taken almost 4 weeks to rectify this. Finally, I have lost the caller ID name information on incoming calls, all I get is the number. No matter how many times I call Voiply, there is a new excuse for the problem.