VoiplyReviews of voiply.com

This company feels like a bunch of kids from Carnegie-Melon started it as a school project and just left it to some "AI" computer to run after they moved on to bigger and better things! If there's a problem, there's no (ZERO) human support - you have to speak to the friendly "AI Agent" named Jack, who is as clueless as "he" sounds stupid - it's like having a conversation with a moron. (And if there really is no "AI" computer and they voices are just fake overlays of people in the Philippines call center, well, even worse.) Even when you want to speak to sales you get some southern sounding lady AI voice which is all-too-folksy and cute, and just about as useless. How this company makes any money or gets and new customers is beyond me. Try it your yourself - call them at (412) 533-5533 and try to talk to that inane "agent" - you can not get a human being and the system is so annoyingly unresponsive that it's nearly futile to attempt to accomplish anything. Now some people may say "Well, who needs to talk, I like to chat online and take 30 minutes to accomplish something which can be done over the phone in 3", well, fine, but when something goes wrong and you need to diagnose a problem, it's a LOT easier to actually speak to a person instead of type endlessly back and forth. And before some perky computer AI agent tries to reply to this and say "Sure we have customer service - all you have to do is ask the agent and someone will call you back...", well, not really - they had a bunch of outages on New Year's Day, and when they were asked to have a human call back, no one did. It's really hit and miss with the callbacks. It seems they are basically telling you "We don't want to speak to you and we don't want to pay to have people, well, you know, actually -work- here, and we're oh-so-trendy that we do everything via "AI"and "virtually", you know...", to which the answer is "Yeah, I know, and do you have the passwords for the port codes so I can move my service over to Vonage or anyone else less idiotic that Voiply?" Basically, there are many other providers at their price points (which have increased by about 40% since we started a few years ago), and those providers have an option to speak with someone when something goes wrong, so why put up with the nonsense of Voiply's "AI Agents" and lack of proper support??

Worst phone ever. The phone keeps not working and it says "101 is not available, leave a message". I call just to talk to machine that does not understand me. Chats are ridiculous long with the machine then finally you get to talk to someone that is no help. They say adaptor is offline. Why the hell is it offline when my internet is working fine. Adaptor came from Voiply so it is not my fault. Then they reset- just to say "it's still offline". I've been having to drive to my old grandmother's house to turn on and off the adaptor and it still goes out in another day. Switching to another phone company. Sick of you Voiply. Have someone fix this problem, instead of giving me a run around with the bots talking.

Basically no tech support. Only support seems to be Artificial Intelligence not a human agent. I've asked several times for a tech support supervisor to call me after my call forwarding was not working for the last week. No one ever calls back.

Got this line for work, to be connected at least 40 hrs a week, I ask multiple times about this usage on the "customer service" line that is clearly not inside of the company about it, read reviews and nothing about extra charge or hours of usage... I received a charge for over $20 weekly, called customer service looking for answers, person just suggested to receive the calls and ask my family to call me instead of me calling!!! I wanted to get another plan, at least have same monthly payment not weekly surprise charges, I understand the usage, sent email and got stock on IA customer service line for hours, not real agent could answer my call again, sent email to this Yanco person that sent spam email acting like they have a great customer service never an answer back... Not mad about the almost $200 extra that I paid in less than 2 months, just feel scammed, no real customer service inside company and the service hired to answer their calls doesn't have the right information.

I'm a client located in Canada. First of all, the worst part of my experience was every time when I called either to their technical support or their customer service it was always a computer generated voice on the other side of the line. Perhaps a real person was typing the responses live while I was asking them questions or perhaps it was AI. Either way, it was the poorest customer experience. It kept asking me to repeat myself over and over again. After several days of back and forth the line is still not working.

Service was great for a year then the hardware failed. We followed all the troubleshooting guidelines they provided, determined the grand stream device was bad. Contacted support, after 2.5 hours, of asking us to do all the same tests. During that time we asked to be escalated to a manager 3 times and they kept playing games and not getting a manager. Finally got someone else they wanted to start over with the troubleshooting process. We had to cancel the account all over again $30 piece of hardware and poor customer service.

Terribile customer service, you can't talk to anyone. they tell you one price and charge something else. Lots of problems with phone service. Please take note.

Signed on Voiply in July. For residential phone. During the porting process, my internet mysteriously was canceled. Signed on for Voiply internet. It's now September 1st, and so far no phone, 1 hour of internet. This company sucks. Do NOT waste your time or money dealing with these incompetent fools Customer service is a runaround tactic. Excuses and delays, and playing hell to get this service cancelled. DO NOT USE THIS COMPANY !