Christine Cooke B.
They double charge you
They double charge you, then don't respond to messages or emails at all. Save your money and stay away from this couple.
Devoted to the discovery and listening of vinyl records. A curated selection of new vinyl albums arrives monthly.
VNYL (vnyl.org) has 240 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Christine Cooke B.
They double charge you, then don't respond to messages or emails at all. Save your money and stay away from this couple.
nova
so awful. first of all, the website is difficult to navigate. i subscribed in may and picked a "vibe", was charged, and the product never even shipped. they charged me again in june. to pause your plan you HAVE to call or email and no one has ever picked up the phone. they take very long to respond to emails, if they ever do. honestly dont know how theyre even still a business. i regret not looking at reviews before subscribing
Philip P.
No response to customer service emails. No shipping info provided after initial order. Never received any records. Cancelled credit card to avoid any further charges. Stay away.
madison G.
This company is a scam. I ordered my record a month ago and have not yet received it. They haven’t even sent me an email saying it was shipped! They also already charged me for it, so I asked for a dispute from my bank. I DO NOT recommend buying from this company. I tried cancelling my subscription by calling and within a minute, they said no one could come to the phone and said to leave a message. I emailed them about a week ago and still no response. They have horrible customer service. I literally had to cancel my debit card so they don’t charge me again.
Samy St C.
Scam company, they sent one month and continued to charge without ever sending another record. They refuse to respond to customer service requests both on their bogus phone number and Instagram. Stay far away.
Grace K.
they literally stole my money. STAY AWAYYYYYYY it sounds cool but it is a scam and you will never get anyone on the phone or to answer your email
Response from VNYLApr 27, 2020
Hi Grace! It looks like we were able to assist you over Instagram and refunded both your orders. Sorry to see this post, just let us know if we can be of more help.
Mike H.
SCAM! They will take your money quickly, then continue to charge your credit cared even after cancelling. This is not a business model, it is a fraudulent crime model. Oh, and they don't ship any product.
Yu
Ordered two LP's on March 10. One week later I sent an email regarding my order when it ships. Still no answer. Three days ago I commented on their Instagram page asking if they could contact me. They blatantly deleted my comment. Proof that they avoid customer contact.