Robert W.
I purchased a drive mobility scooter…
I purchased a drive mobility scooter every thing delivered as promised. I received it 10 days early good job thanks.

At VMInnovations, we believe life is better when you have the right gear to enjoy it. For over a decade, we’ve been helping families and adventurers make the most of every season with high-quality outdoor, home, and garden products built to last.From backyard fun to durable home essentials, we specialize in goods that bring convenience, comfort, and joy to your everyday life. We’re passionate about offering the best prices, backed by free, fast delivery—so you can spend less time waiting and more time enjoying.Whether you’re upgrading your outdoor space, enhancing your home, or shopping for durable gear, VMInnovations is your trusted partner for products that perform and a shopping experience that’s as easy as it is reliable.
VM Innovations (vminnovations.com) has 563 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Robert W.
I purchased a drive mobility scooter every thing delivered as promised. I received it 10 days early good job thanks.
Kenan C.
Truly the most frustrating, worst customer service I've ever worked with. Not sure if they're just that incompetent or flat out lying, either way I'll never buy from them again.
Response from VM InnovationsDec 12, 2021
Hi Kenan, I am so sorry to hear of the negative experience you had shopping with us. If you could provide us with more information about the matter we can look up your order number and figure out a solution for you. Feel free to reach us at (866) 639-9320 or email us at [email protected].
Alex B.
They spam customers and continue sending unsolicited emails even after multiple requests to stop. I'd never use a company with these terrible business practices. PS: you spammed my company multiple times to use your service (SPREETAIL) as a vendor. This isn’t related to a purchase I made via Amazon from you.
Response from VM InnovationsNov 23, 2021
Hi Alex, I'm so sorry about any unnecessary communication we have sent out. Using your name, I was able to locate an order with us via Amazon from 1/5/2021 (order ending in 6602). There is no communication to/from us on Amazon for this order. If you are receiving emails from us regarding a different order, I would love to look into that for you; I would just need the order ID. Feel free to reply here or contact us directly and we'll get this sorted out. Spreetail (866) 639-9320 [email protected] Response to edit: Thanks for your feedback. We are removing you from all vendor communication lists.
Meridith B.
I ordered a faux Christmas tree through amazon.com from this vendor. The order initially showed that it had promptly shipped and provided a tracking code through FedEx but the company immediately contacted me saying that the shipment was running late and possibly lost. I was concerned because the amount of the order was so much (over $600) and I needed a tree in time for Christmas and thought I had solved that problem with this order. This vendor's tree was the cheapest option for what it was that I could find online btw. They offered me a refund and I took it reluctantly and began searching for another option (all more expensive). Then, half of the tree I had ordered showed up weeks later (post refund) with the other half nowhere to be found to date. FedEx says they never received the package from the vendor at all despite having a tracking number. I contacted the vendor to let them know I had received half of the tree and they want me to ship it back! It is a huge box. It should not be my responsibility to send it back. They say they do not have the other half of the tree either to resend and make my tree functional (even if I pay the full price again). My overall experience has been a very stressful and unpleasant holiday hassle. Do not deal with this vendor just because they offer good prices. You get (or don't) what you try to pay for!
Response from VM InnovationsNov 10, 2021
Hello Meridtih, I am so sorry to hear of the trouble you are having purchasing from us. It looks like we are out of stock of this item so we will not be able to send the missing half but you do not have to worry about sending the other half back to us. We do not wish to hassle you any further with this order. If you have any other questions feel free to reach us at (866) 639-9320 or email us at [email protected].
Rachel M.
Cancel my order on Target Just to sell item for $60 more. I sure hope that TARGET discontinued using this company for third-party marketplace. They are a disgrace I would rather use Amazon. At least they don’t cancel your order to sell it to you at a higher price Because the item sold out quickly.
Response from VM InnovationsOct 30, 2021
Hi Rachel, I am so sorry to hear of the trouble you are having buying from us. The market price of our items may fluctuate automatically based on a variety of factors. At this time, the price being shown is what the item is currently selling for so we would be unable to adjust it in any way and I am sorry for any trouble this causes. Feel free to check back on this item at a later date to see if there are any changes or promotions running at the time. You can also reach out to us at (866) 639-9320 or email us at [email protected].
shannon M.
Absolutely horrific, the worst experience with shipping I’ve ever had I was delivered a pallet falling apart held together with packing material and what I ordered was actually falling out of the destroyed box it should have been in and damaged. No signature required and I was basically told I could not deny the package. And this purchase is from a large well known company who is assumingely using them to drop ship items. I was originally given ups tracking that never worked for this item and it showed up as such with this shipper. Frustrated beyond belief. This shipper also seems to be popping up frequently on google when under the shipping tag, avoid at all cost.
Response from VM InnovationsOct 13, 2021
Hi Shannon, I am so sorry to hear you had trouble with the shipment of your item. I will be happy to help you with a reshipment or refund for your item if you can provide us with an order number so we can look up the sale. You can reach us directly at (866) 639-9320 or email us at [email protected].
Daniel
Do not order from this company. If you're not satisfied with what you buy they charge more to ship it back to them then you paid.
Response from VM InnovationsOct 13, 2021
Hello Daniel, I am sorry to hear about the bad experience you had buying from us. For items that are damaged, not working, or missing parts we will cover all return shipping if there is something wrong with the item. In some situations, the customer is responsible for return shipping if it is not something caused on our end. Please let us know if we can help you any further, you can reach us at (866) 639-9320 or email us at [email protected].
Brooke
If I could provide negative stars for this company I would. Please keep in mind when ordering anything from this company that you do not want to order in advance, they have a 30 day return policy even if they send broken toys to you. Furthermore, it has been confirmed after speaking with CS rep and getting passed onto the manager, Erica, that no reviews are done of the products that they receive in to sell from the 3rd parties so they have no idea that they are even sending out broken toys. Thanks for doing nothing except costing me $50.00 for an investment into your pathetic company.
Response from VM InnovationsOct 10, 2021
Hello Brooke, I apologize for the negative experience you had with us. We have a 30 day return policy depending on which marketplace you purchased your item from. If you could provide us with your order number or tracking information we can take a look at your order and see what we can do to help. Feel free to reach us at (866) 639-9320 or email us at [email protected].