VM Innovations Reviews | Read Customer Reviews of vminnovations.com

VM InnovationsReviews of vminnovations.com

2.0563 reviews
Home Goods Stores
2021 Transformation Drive Suite 2500, Lincoln, Nebraska

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VM Innovations

About VM Innovations

At VMInnovations, we believe life is better when you have the right gear to enjoy it. For over a decade, we’ve been helping families and adventurers make the most of every season with high-quality outdoor, home, and garden products built to last.From backyard fun to durable home essentials, we specialize in goods that bring convenience, comfort, and joy to your everyday life. We’re passionate about offering the best prices, backed by free, fast delivery—so you can spend less time waiting and more time enjoying.Whether you’re upgrading your outdoor space, enhancing your home, or shopping for durable gear, VMInnovations is your trusted partner for products that perform and a shopping experience that’s as easy as it is reliable.

VM Innovations (vminnovations.com) has 563 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.

Also known as: vminnovations.com
Website: vminnovations.com
Category: Home Goods Stores
Location: Lincoln, Nebraska
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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VM Innovations reviews

563 approved reviews, newest moderated first

d
Aug 17, 2021
Avoid Spreetail in the marketplace
The pictures say it all. Ravesports towable used for a total of less than 6 hours. Twice behind a jet ski, and the third behind a boat (Malibu). Seam broke loose on both corners. Basically trash after using 3x. Spreetail refused to replace or refund.
Response from VM InnovationsAug 19, 2021
Hi there, I am sorry to hear that you were not satisfied with the quality of the item you received. Unfortunately, based on the information provided in this review, I was unable to locate your order details. If you could provide the order ID, we would be happy to look further into this. Feel free to reply here with the order ID or call us at (866) 639-9320 or email us at [email protected]
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Paul N.
Aug 15, 2021
I’ve had some bad experiences online…
I’ve had some bad experiences online but this vendor takes the cake. I needed to return an item, so they sent me a return label. They received an item but never refunded the money. Chatted with them and they agreed to refund. I have an email that says they will send the money. Never did get the refund. Had do dispute the amount through PayPal. Somehow I lost the PayPal dispute, so no refund. They stole hundreds from me.
Response from VM InnovationsAug 17, 2021
Hi there, I am sorry to hear about the issues surrounding your refund. We certainly want to make sure that each customer is treated fairly, and would like to look into this for you. Please provide your order number in order for us to investigate this further. We would be happy to assist you with this.
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Camille S.
Aug 13, 2021
Don't buy from this company- will never ship!!
I see they have a lot of issues with shipping packages. I ordered a hot tub and they never actually shipped it out. Just input a tracking number so Amazon shows it "shipped"- but they do not hand it over to Fed Ex. They will give you automated responses for a couple of days. Then after that they "will send you a replacement" that will also never ship. I wrote a review on Amazon of their company- but they marked it as FedEx's fault- even though they never actually handed it to FedEx. There's tons of people with the same issue- so it's Spreetail's horrible company. Currently waiting for my refund from Amazon. Please do not purchase anything from this company. It is a huge scam and they will try harder to keep your money than to just send you the item you ordered. In regards to their reply, no- the package from Amazon still says the same thing! It was not delivered and I got my refund from Amazon.
Response from VM InnovationsAug 17, 2021
Hi Camille, I am sorry to hear about your negative experience with us. It appears that your replacement was delivered by FedEx on 8/14/2021. Please reach out to us directly if you are in need of additional assistance or if you would like to return your item for a full refund. (866) 639-9320 [email protected]
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Meagan F.
Aug 12, 2021
If I could give 0 stars!
If I could give 0 stars, I would! I ordered a pool through spreetail, on Walmart. huge mistake. I’m always good about reading policies and whatever and I swear, there was nothing said about a 30 days return window until after the fact when I went to return! It has only been a little over 30 days & I have got nothing but the run around with this company! the pool I ordered is completely untouched. haven’t even been set up for my child to us this summer. & they still will not take it back. $360 dollars & they have the nerve to tell me to resell, keep till next year or DONATE! NO! I want a pool for my child next year but don’t want to keep it and have something be wrong with it then be out almost $400! this is ridiculous!! there should be exceptions, especially for unopened items!
Response from VM InnovationsAug 13, 2021
Hi Meagan, I am sorry to hear that you are unsatisfied with your order. Our return policy on Walmart states: 30 day returns! Start your return through your Walmart account for a simple and easy return process. However, if you have any questions or would prefer other options, you can email us at [email protected] or you can give us a call at 855-295-5893. The return policy may vary for larger items While we do typically stick with the stated return policy, we would be happy to make a one-time exception to accept your return. I have sent return instructions via messaging on walmart.com. Please reach out to us if you need further assistance with this. (866) 639-9320 [email protected]
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Joseph T.
Aug 6, 2021
Purchased pool from Amazon with this…
Purchased pool from Amazon with this company. Issued a tracking number that didn't work and never shipped item. Tried to contact seller but only got what seemed to be automated responses and no actual help at all. Missed delivery date with no contact. Had to take day off from work to sign for something that was never shipped. They take your money and lie to you. Stay away from this company!
Response from VM InnovationsAug 9, 2021
Hi Joseph, I'm sorry to hear about the negative experience you had with us. I see that the shipment was acknowledged by the carrier but was never delivered. We do our best to make sure orders are fulfilled seamlessly, and in the event that there are issues with an order, we want to make sure that our customers receive that communication. We clearly failed here, and will look to make sure this does not happen again. I hope we can begin building your trust in us again. I see that we have issued a full refund. Please allow 3-5 business days for the refund to process.
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D C.
Jul 18, 2021
I bought a canopy from Target June 13
I bought a canopy from Target June 13. Apparently Spreetail is the company that partnering with Target on this item. I've never received the package. I called Target three times and they finally, after a month said they would cancel the order and resend it. VM Express finally sent me a new one a month later. It took a while but I have it.
Response from VM InnovationsJul 22, 2021
Hi there. I'm sorry to hear about the issues experienced with your order. I would be happy to look into this further to make sure that you are taken care of. Could you provide your order number or tracking number for us to identify the order details? We look forward to assisting you with this.
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Miroslav M.
Jul 14, 2021
Worst customer service I ever…
Worst customer service I ever experienced. They will give you the run around and lie to you. Do your self a favor and don't waste your time or money.
Response from VM InnovationsJul 19, 2021
Hi Miroslav, I am sorry for any confusion regarding your order. After viewing the details of your order, I can see that the item has now been delivered. Please reach out to us directly with any additional questions or concerns.
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R J L.
Jul 13, 2021
Situation resolved
After lengthy communication with Spreetail and Target everyone did finally agreed to resolve the issue. They did so above and beyond my satisfaction.
Response from VM InnovationsJul 14, 2021
Hi there, I am sorry to hear that you received an incorrect item. Target tells its third party sellers (such as Spreetail) to refer customers to the Target customer service team for any order issues. While we always want to take responsibility for any order issues we may cause, we are sometimes limited by that policy. If you are unable to reach a resolution with Target, please reach out to us directly at (866) 639-9320 or [email protected]. We look forward to making this right for you.
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