VM InnovationsReviews of vminnovations.com

I have recieved the wrong pool size...the box was labeled the correct size but pool is actually smaller with instructions for the smaller size. The email I received from customer service said I should have got insurance from my bank for these issues. I'm floored!

I BOUGHT A COMPLETE SET OF "Eastern Jungle Gym Easy 1-2-3 A-Frame Swing" ON AMAZON.CA AS A BIRTHDAY GIFT FOR MY 3 YEARS OLD GRAND-DAUGHTER. THEY SAID IT WAS SHIPPED VIA FEDEX (Tracking ID: 273223132852) THERE IS NO UPDATE ON FEDEX SITE AND AFTER 10 DAYS... (Estimated delivery date pending) THEY SAID WILL RESEND THE PACKAGE (Tracking ID: 273536326390). AGAIN... (Estimated delivery date pending). THEY ARE DOING THIS BECAUSE THEY HAVE CHANGED THE PRICE HIGHER AFTER I ORDERED THE PACKAGE.

I PURCHASED AN ITEM FROM THEM ON OVERSTOCK AND THEY SENT ME THE INCORRECT ITEM. WHEN I CONTACTED THEM DIRECTLY ABOUT IT THEY SAID THEY COULDNT HELP ME WITH RETURN FOR A REFUND OR SEND ME THE CORRECT ITEM!!!! THEY SENT ME THE WRONG ITEM BUT WONT HELP ME GET THE ITEM THAT I ACTUALLY PAID FOR ARE YOU KIDDING ME ???? ONCE THE AGENT SAID THERES NOTHING SHE CAN DO I ASKED TO SPEAK WITH A MANAGER AND WHEN SHE “PLACED ME ON HOLD” SHE HUNG UP ON ME!!!!! SO NOW IM OUT MY MONEY AND WHAT I PAID FOR!!!! THIS COMPANY IS A SCAM AND CUSTOMER SERVICE IS NONEXISTENT !!!!!!!

Purchased a Evenflo Pivot Stroller as a gift. I was so embarrassed to get a call from the new mom with pictures & tears thinking this was a joke. When box arrived, item was dirty, smelly, missing wheel etc, and had stains on the car seat that clearly had been heavily used. The most disgusting thing, there was a used mask in the box. How did this happen? I have reached out to seller with pictures & no response. This is unacceptable & I WARN, do not do business with Spreetail.

i ordered something they claimed was an overbed desk, which i need due to my disability, but the item they sent is not an overbed desk at all and is only a standing desk which is the opposite of what i need. since they charged me for a product i did not receive and sent me an unrelated product that i didn't order (the exact opposite of what i ordered, actually), i'm legally entitled to a refund without return. in this case i told them i'd be happy to have it picked up anyway since it's wasting space, but i was informed by the target representatives that they would not provide me reasonable accommodation for my disability and pick up this item, and they said the contracted company that sold the product through their site, speedtail, would also not do so. even though i told them i could not return it without assistance such as pickup from a carrier (which is pretty common now rather than making people return things in store due to covid), and they refused to provide such reasonable accommodation, they also still refused to refund it without return even though I'm legally entitled to a refund without return since the item i ordered is not the one i received. they said it was up to the speedtail to process such a refund, but they refused to call the company on my behalf to arrange anything. then when i contacted speedtail they claimed that they needed to talk to a target representative but also claimed they "could not" call target themselves because they "had no outbound phone line" (concerning for other reasons too, like these workers' safety, please investigate or forward to proper company) and i would have to have target call them. i repeatedly told them that i already asked target to call them but they refused. so basically these 2 companies are in a scam together to defraud disabled people in particular and also not provide reasonable accommodation to them as per ADA requirements nor to follow FTC laws.

Where to start. My 1,000 dollar pool I bought through Amazon. I was supposed to recieve shipment information which I never did it just showed up one day, but what showed up was not a pool. It was box 1 of 3 of a at home gym strapped to a pallet when we tried to refuse delivery it was dumped in our yard. The issues started that day I contacted Amazon and the seller through Amazon. They provided me with a USPS label unfortunately USPS doesn't ship items over 70 pounds. When I requested to company schedule a freight pick up they agreed unfortunately it continued to go downhill. The never provided me with freight shipment information that they promised 3 times. They stopped responding to me and never would directly communicate with Amazon. I was informed by Amazon since the company would not provide a shipment label that I would need to ship it back myself. This is a item I did not even order nor is it a complete item it's box one of 3. The freight shipment back cost nearly 600 which because they sent the incorrect item and refused to arrange freight pick up they will have to reimburse that as well. I have spent countless hours on the phone and emailing both Amazon and this fraud of a company. They sent me freight information through Amazon chats but never the actual label that is generated by the freight company that goes on the box. I would suggest ppl start linking together and start a class action lawsuit for consumer faude. Report them to the attorney General for your state and Nebraska where their home office is companies like this should not be in business.

Received a sandbox from them. wood was horrible quality. the doors on the top were split out of the box. they wont just send a replacement part, like a new left cover/door for me to make the repair. they want me to package the entire sandbox back up... yes take it apart again. and mail it back to them for a full replacement. FYI Wayfair sent us a item with a broken part, they just mailed a replacement for that exact part. Thank god Target will take it back and refund us because this was the most expensive one they sold, and its a piece of garbage. Thank you Target, BOOOO Spreetrail!

Received a non working unit from this company. When they accepted my return they refused to reimburse my shipping cost of $133.00 saying that they provide free shipping slips for returns. When in fact I used the return label they sent me and still had to pay shipping. I even provided them with the shipping receipt and tracking number and they still refused. Be weary of ordering from them especially if you end up having to return your item.