Vivi Electric BikeReviews of viviebike.com

We got 2 bikes and for 20 minutes they worked till one pedal assist quit working. I contacted VIVI and they responded immediately. They said I needed a new pedal assist sensor which may have been compromised during shipping. They didn't just send me the part they sent me the part and the tools to change it plus a video on how to do it. Another 20 minutes later and the bike is working fantastic. We have since put at least 30 miles on the bikes and they are excellent I highly recommend them and I recommend the company for backing the product the way they did.

No customer service per se, just chat boxes. Which we all know rely on standard responses. I purchased a VIVI bike through TEMU. Vivi was shipper. I did not receive bike. VIVI says it was delivered. I have photo proof but I dont think anyone bothered to look. They are sticking to, "it was delivered", sorry no refunds. Credit card company disputing charges. Buyer beware

Easy to work with

Been trying for two weeks to exchange bike because of major mechanical issue,and because i dont know hoe to email video of the problem after at least trying 9 times they REFUSE TO EXCHANGE BIKE,OR GIVE ME A REFUND. BUT THEY CLAIM 30 DAY RETURN OVER MAJOR ISSUE LIKE THIS,AND ONE YEAR WARRANTY! THANK GOOD IT HASNT BEEN A YEAR,THEY WOULD REALKY EMBARASS THEMSELVES.

Shipment was very fast. Easy to put together. Just got around to having the time to go for a ride . The Bike is awesome

Nice bike poor instructions

The communication on the part I ordered was on time, and I received the package. In a timely fashion.

We love our bikes and the fast response when we accidently damaged one of our bikes. Getting replacement parts was easy