Vivid RacingReviews of vividracing.com

Customer experience 10/10

Ordering process was simple and straightforward.

Took 6 months before the item was shipped, then they demanded another 900$ for shipping after I already had paid 1000$ in shipping. Had to involve PayPal to get a refund.

ABOUT VIVID RACING: I put an order on December 24th, 2020; order # 421702. By today, January 6th, 2021, the order hasn't even shipped yet. - The good: NOTHING - The bad: They don't have in stock what they "sell", they don't even know if what they are "selling" in their website has been discontinued until someone put an order. Phone calls take hours to be answered. If you ask for a refund, they just don't pay attention to your request. - The ugly: EVERYTHING SO MANY PLACES WHERE TO BUY CAR PARTS FROM, AND I HAD TO CHOOSE THE WORST ONE

Customer from the UK. Vivid was very helpful when I initially contacted them regarding some parts for my SXS. They sent me an invoice which I promptly paid on the 3rd of October. Been basically ignored since, no parts, no refund, no reply. I would urge everyone to stay away from this company, very unproffesional and fraudulent.

I would give them -5 stars if possible. I ordered 3 things floor mats, a cold air intake, and switch for better throttle response. The only thing that was correct came from another company "floor mats". The cold air intake was missing most of the hard ware and the $115.00 dollar filter. The switch for the throttle never showed up. I called them 8 times and left voice-mails during open hours no response. I tried there live chat sat there for a hour and a half no response. I left emails to sales@vividracing no response. I leftmessages on Facebook and Twitter no response. Wasted two days of my life dealing with this pos company or should I say not dealing with because they are hiding from the people who buy from them. I will do more research next time I buy online and will fight to get my money back.

ONE MONTH to receive my order (#365019) is completely unacceptable and conflicts with their customer service shipping statement, which reads: "If your order contains an item(s) with an unusually long ETA, our online ordering team will contact you to verify the ETA is acceptable." Why did nobody in the department bother to inform me of such delay? Even after inquiring about this delay they were very slow to respond. As a business owner myself, I have been days without sleep to know that my company is running well... apparently this is not how Vivid Racing operates.

Poor customer service I told to change my address for my shipping address and they wanna charge me for another order than I told them to cancel my order they still send it out now my item is going to deliver to stranger house, trash customer service.