VitageneReviews of vitagene.com

Response from VitageneJun 3, 2019

Thank you so much for your feedback, we are constantly adding more traits and free updates to our reports as genetic science evolves. Please reach out to us by emailing [email protected] if you ever have any questions for us. Vitagene Customer Success

Response from VitageneJun 2, 2019

We are sorry to hear that a replacement kit needs to be issued to you. This uncommon occurrence can happen if our scientists find that the sample provided by the customer does not contain enough DNA in it which can be caused by eating, drinking, brushing your teeth or smoking with in 30 minutes of providing the DNA sample as well as if the swabbing is not done for a long enough time. I can see that your sample was declared usable because the sample you provided us did not contain enough DNA in the sample. Vitagene did need to process your DNA sample in order to find this out for you in order to provide your with a free replacement kit so you can provide us with a usable sample and the DNA processing was completed with in the normal time of autosomal DNA testing. You where shipped out a replacement kit with in 6 days of our scientists declaring your sample unusable. Please let us know if you need any help with providing us a usable DNA sample and we will be happy to help you if you email your questions and concerns to [email protected]. We want to kindly ask you to consider changing or removing your negative review as negative reviews does make it harder for us to help more people take actionable steps towards better health for themselves which is Vitagene's number one goal. A customer providing an usable sample is not a reflection of our service as we have no control over that action of the customer. All we can do is provide more resources to the customer for free in order for the customer to have a free second chance to provide Vitagene lab with a usable DNA sample. We are always able to help with any issue that may occur if we are contacted over email at [email protected]. Vitagene Customer Success

Response from VitageneMay 31, 2019

We provide a raw DNA file containing over 700,000 genetic SNP's that you will be able to upload to third party companies like Promethease for them to provide you with disease and mutation reports as Vitagene does not report on those subjects. This DNA file is only provide by Vitagene to individuals that have Vitagene process the DNA sample as this file can not be provided by Vitagene for Health Report Upload purchases. These third part services only cost around $12 once you have a Vitagene DNA file and will provide similar information as 23andme's package that they sell for $199. Vitagene also adds free updates as genetic science evolves. Please feel free to reach out to us at [email protected] if you have any more questions for our customer support team. Vitagene Support

Response from VitageneMay 23, 2019

Hello Nataliya, Thank you for your feedback, we want to confirm with you that take at home autosomal DNA tests are not able to diagnose the issues that you mentioned. These are traits and behaviors one might be more prone to if the host carries certain SNP's. We have included the actually SNP's and the links to the studies that have led us to what was reported. These studies report on the likeliness of these behaviors and traits with scientific proof but it is not meant to diagnose these behaviors as you would need to see a Doctor to be provided any diagnosis of the human body in the United states. Please feel free to reach out to our customer support if you have any further questions about what we have provided you. Our email address is [email protected]. We would like to kindly reply to your updated review with confirming that Vitagene does list descriptions and details about the specific genetic SNP's found in your Genetic Traits Report as well as links to the studies on those specific SNP's that led us to report what was reported. Take at home autosomal DNA tests do not provide enough scientific data to provide diagnosis of a human body as science allow autosomal DNA files to be read and reported on likeliness of behavior. A DNA test that could provide some diagnostic information would cost about $8,000 and is called a complete genome test which is different than autosomal. This type of testing is not offered by Vitagene and is not the kind of testing you purchased from Vitagene. I will be happy to look into your personal account for you and help you find the items you are saying are not there. We are also curious as to where in your report you are seeing "you can tan easy" and will happily address that issue once you allow us to access your account and help you. I am unable to look into your account and make any changes or confirm that certain content is where it is supposed to be with out knowing the username on your account I would like to help you with this, my name is Nate. Please email me at [email protected] so we can help you receive what you are looking for and modify your report if needed in anyway. I have brought in our science team and our messaging team to make sure that the message "you can tan easy" is not listed anywhere in our reports as that is a diagnostic statement and should not be reported in this way in an autosomal DNA report. I was able to find your account and view your report and found that the report says different a thing than what you have reported it says. We have you at moderate tanning ability. This is what it says in your report “As someone with moderate genetic ability for tanning, your skin is only somewhat effective at producing melanin in response to UV rays. This causes you to burn, as well as tan, when you spend time in the sun. Vitagene Support