VitageneReviews of vitagene.com

Response from VitageneJun 24, 2019

Thank you for your feedback, we would like to confirm with you that the questionnaire does not change any of the results in the genetic traits report which is completely reported from the DNA file and doesn't not use the questionnaire. The questionnaire helps of provide more personalized recommendations for diet and supplementation as medications, illnesses and allergies are not detected by autosomal DNA testing and strongly effect the behavior of genetic SNPs. That being said, we are updating our questionnaire soon and we will take your suggestion into consideration. Please feel free to reach out to our support team if you have any questions and we will be happy to help you find answers. Vitagene Support

Response from VitageneJun 24, 2019

Hello Bunny, Thank you for your feedback. We are sorry for not meeting your expectations, please feel free to use the ask Jade option in the upper right hand corner of your personal Vitagene dashboard. This will allow you to ask our nutritionists whatever you like and they can possibly provide you with the extra information you're seeking. Please keep in mind that a lot of the details in your report are in your Genetic Traits report section where we show our work and report on the specie genetic SNP's found in your DNA sample that has led us to report what is being reported and even include links to the scientific studies that have led us to what is being reported. You can can also reach out to our support team if you feel you might not be finding all the information that has been provided or advertised and we will be happy to help you find that information. Vitagene Support

Response from VitageneJun 24, 2019

Thank you for your feedback, very happy to hear you are enjoying your Vitagene report. We will look look into solving and typo errors as soon as possible. Best, Nate

Response from VitageneJun 13, 2019

Thank you for your feedback, very sorry to hear about the uncommon complications you had with USPS losing the first sample you sent to our lab. After taking a close look at your account, we are happy to see that you where provided with a free replacement kit as soon as Vitagene discovered the package had been lost in transit while on it's way to Vitagene's laboratory. We here at Vitagene would like to apologize to you for us needing to wait for you to contact us to let us know your results have not been uploaded with in the normal 4-6 week timeframe of autosamol DNA testing. Vitagene has taken a look at the communications you have been having with our customer support agent Nate Robinson as we want to make sure all of our customer support agents do their best to provide our clients with kind effective assistance. It looks like Nate was truly trying to help you the best way possible after you shared your frustrations with the uncommon complications which had caused your Vitagene experience to not go as smoothly as we would have liked to see. Your original request for compensation was unable to be granted by our customer support staff because Vitagene is unable to provide free monthly packets of premium supplements to DNA test kit clients when USPS loses a shipment causing delayed DNA test results. It also makes us happy to see Nate took your concerns seriously and looked for a way to provide you with some sort of compensation after not being able to provide you with the free supplementation you had asked for. Our support professional Nate Robinson was able to provide you with a 25% refund from your original DNA kit purchase price without you needing to ask him for a refund. Nate was also the one who was able to help you receive your DNA results with in only 1 week from when you informed Vitagene that you were having trouble finding the results of your replacement kit. These are some of the specific steps Nate Robinson took in an effort to make you happier with your Vitagene experience. We will make sure to talk to our customer support team about how they might be coming off as rude when feeling frustrated about being unable to provide what is requested from a Vitagene client they are helping. Please consider updating your negative 1 star review which will make it harder for people who truly need our help to take the steps needed for them to live a healthier life. Our number one goal is to help people live healthier lives and more positive ratings is a way you can help accomplish that goal if you can find it in your heart to forgive us and help us help other people live healthier lives. We might not be able to change your mind about how your experience with Vitagene went but we do care enough about you as our client for us to continue to try. Vitagene Support

Response from VitageneJun 10, 2019

Thank you for your feedback, we are happy to hear you are enjoying our services. Vitagene Customer Success