VitageneReviews of vitagene.com

Response from VitageneJul 10, 2019

We have found out that Amazon FBA and USPS were unable to deliver your Vitagene DNA testing kit after we paid them to do so. A new replacement Vitagene kit is being sent out to you today now that we can see that the third party companies that we have paid to get you your kit were unable to do so. Sorry to see you have ran into this uncommon issue and we are happy to be able to solve this issue as soon as possible in order for you to receive your Vitagene product that you purchased. Feel free to reach out to our customer support by emailing [email protected] if you have any questions or need any assistance. We want to confirm with you that our customer support staff has replied to your email and will be happy to answer anymore questions you may have. Vitagene Support Team

Response from VitageneJul 10, 2019

Hello, We have found out that Amazon FBA and USPS were unable to deliver your Vitagene DNA testing kit after we paid them to do so. A new replacement Vitagene kit is being sent out to you today now that we can see that the third party companies that we have paid to get you your kit were unable to do so. Sorry to see you have ran into this uncommon issue and we are happy to be able to solve this issue as soon as possible in order for you to receive your Vitagene product that you purchased. Feel free to reach out to our customer support by emailing [email protected] if you have any questions or need any assistance. Vitagene Support Team

Response from VitageneJul 10, 2019

Hello, We want to confirm with you that a Vitagene DNA testing kit was not delivered to you because your PayPal account was unable to pay Vitagene to funds needed to purchase Vitagene's DNA testing kit. Please reach out to our customer support team by emailing [email protected] in order for us to help you provide Vitagene the proper payment that will allow us to send you a Vitagene DNA testing kit once it has been paid for. Vitagene Support

Response from VitageneJul 8, 2019

Hello, We apologize if our automated emails to leave a review are being received before our packages are being delivered by the third party fulfillment companies that deliver Vitagene kits. Looks like Amazon FBA were unable to send you your kit after we paid them to do so. They did not inform us of this and for that we are sorry. We will have your package sent out today now that we know that Amazon was unable to ship out your package. Please feel free to contact us over email at [email protected] if you ever need assistance with anything and we will make sure we solve any issue you may be experiencing. Vitagene Support

Response from VitageneJul 10, 2019

Hello, We are sorry to see that it has USPS and Amazon FBA has not delivered your package in the expected time after Vitagene had contracted these third party companies to deliver your package in a timely manner. I have personally looked in to your order to make sure you have received your order. The USPS tracking shows that your package should have arrived to you this past Monday. Please contact our customer support by emailing [email protected] for them to help you if you are ever having any issues with your Vitagene purchase. We are hoping you can possibly remove this negative review which is based on third party shipping companies instead of a Vitagene product performance and then write a review about Vitagene's actual service once you receive your results. This will allow us to help more people find actionable steps towards better help through DNA. Vitagene Support

Response from VitageneJul 10, 2019

Thank you for sharing your feedback with us and others. We have provided you with your Raw DNA file that can help you receive some of the information you mentioned you would like to receive but is not reported on by Vitagene. We provide a raw DNA file containing over 700,000 genetic SNP's that you will be able to upload to third party companies like Promethease for them to provide you with disease and mutation reports as Vitagene does not report on those subjects.These services only cost around $12 once you have a Vitagene DNA file and will provide similar information as 23andme's package that they sell for $199. Feel free to use the "Ask Jade" option on your Vitagene/GNC dashboard in order to contact one of our nutritionists who can help you find more personalized diet options if you do not find the ones provided in your reports personalized enough. You can also reach out to our support staff if you ever need any assistance with your Vitagene account or reports. Vitagene Support

Response from VitageneJul 12, 2019

Hi Susan, We are happy to see that you found the email address to use in order to reach out to Vitagene customer support. Sorry to see you only allowed us less then 24 hours when your email send confirmation informed you that it can take 3 times longer than you waited to receive a reply. Hopefully we can turn around the bad start help you purchase the correct product and see all of the proper messagingThis email address can be located on our website Vitagene.com for those who have questions about our products before a purchase is made. Vitagene does request, please allow us at least 72 hours for us to respond to your email that has sent. That message confirms with you that your email was send and provides you with a time frame of when to expect a reply. Sorry if some of our massaging to you was not seen like a live phone service is not able to be provided for this online product as like most modern online services are unable to provide live phone support along with all the resources needed to provide you with your online product. The message we are sad to hear you did not notice is that an email reply can take up to 72 hours to receive. Depending on scheduled holidays like the 4th of July which is tomorrow, weekends and the influx amount of email received by our one person Customer Success team. Believe us, you will be helped with any issue you run into by our customer support team as soon as possible. We will be happy to look into your account for you to see if any other of our important messaging was not seen in order for us to make sure what is needed it provided by you correctly, to receive your results as soon as possible. Sorry to hear you assumed that our the timeframe and for of communication is the same as another online company that have the resources and staff to be used more sitting by a phone that will likely ring 2 or 3 times a day instead of using their resource to provide better scientific reporting to help others take easy actionable steps toward better heath. Helping people live a healthier life is our number ! goal her at Vitagene. Thank you for updating your review, please feel free to reach out to our customer support at [email protected] to provide us with ways we can rise to a 5 star rating level to you as we will be happy to do what we can to reach that level for you and all of our Vitagene customers. Vitagene Customer Success