VitageneLearn about your health and nutrition and create lasting change in your life with personalized diet, skin, exercise and supplementation action plans based on your DNA, lifestyle, family history, and goals.
Vitagene (vitagene.com) has 286 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
Showing 20 reviews with 3 stars · Clear filters
Kurtis B.
My original review was one star, but customer service has reached out to me and corrected the issue with a missing item from my order. If all goes well with this corrected order, I will come back and adjust my star rating accordinbly.
Lynn J.
Got a call from a Manager at Vitagene to make sure my package was finally received and very apologetic. Hopefully they figures out the glitch in their system. Fingers crossed
Response from VitageneJul 10, 2019
We have found out that Amazon FBA and USPS were unable to deliver your Vitagene DNA testing kit after we paid them to do so. A new replacement Vitagene kit is being sent out to you today now that we can see that the third party companies that we have paid to get you your kit were unable to do so. Sorry to see you have ran into this uncommon issue and we are happy to be able to solve this issue as soon as possible in order for you to receive your Vitagene product that you purchased. Feel free to reach out to our customer support by emailing [email protected] if you have any questions or need any assistance. We want to confirm with you that our customer support staff has replied to your email and will be happy to answer anymore questions you may have. Vitagene Support Team
Mallory H.
I have not received the product yet, therefore cannot write an accurate review!
Response from VitageneJul 10, 2019
Hello, We have found out that Amazon FBA and USPS were unable to deliver your Vitagene DNA testing kit after we paid them to do so. A new replacement Vitagene kit is being sent out to you today now that we can see that the third party companies that we have paid to get you your kit were unable to do so. Sorry to see you have ran into this uncommon issue and we are happy to be able to solve this issue as soon as possible in order for you to receive your Vitagene product that you purchased. Feel free to reach out to our customer support by emailing [email protected] if you have any questions or need any assistance. Vitagene Support Team
Joanne
I liked the gene information oh the skin, micronutrients, diet, etc. I was a little disappointed in the Broadness of the information. There isn’t any info on disease or weaknesses to be on the lookout for. Also, any of the family, origin, etc, all costs more and more and more. The actual diet recommendations actually contradicts some of the given dna info (I.e., likelihood of acne and the suggestion to eliminate dairy and the diet info contains a lot of dairy). The diet information really was not personalized at all, I didn’t think.
Response from VitageneJul 10, 2019
Thank you for sharing your feedback with us and others. We have provided you with your Raw DNA file that can help you receive some of the information you mentioned you would like to receive but is not reported on by Vitagene. We provide a raw DNA file containing over 700,000 genetic SNP's that you will be able to upload to third party companies like Promethease for them to provide you with disease and mutation reports as Vitagene does not report on those subjects.These services only cost around $12 once you have a Vitagene DNA file and will provide similar information as 23andme's package that they sell for $199. Feel free to use the "Ask Jade" option on your Vitagene/GNC dashboard in order to contact one of our nutritionists who can help you find more personalized diet options if you do not find the ones provided in your reports personalized enough. You can also reach out to our support staff if you ever need any assistance with your Vitagene account or reports. Vitagene Support
Susan T.
I've adjusted my rating as I've gotten a very helpful reply from customer service. I’m giving one star at this point because I had a question before ordering ( no way to reach customer service) I decided to placed the order anyway and emailed my question. Instead of getting an answer I got this email asking me for a review! Bad start.👎
Response from VitageneJul 12, 2019
Hi Susan, We are happy to see that you found the email address to use in order to reach out to Vitagene customer support. Sorry to see you only allowed us less then 24 hours when your email send confirmation informed you that it can take 3 times longer than you waited to receive a reply. Hopefully we can turn around the bad start help you purchase the correct product and see all of the proper messagingThis email address can be located on our website Vitagene.com for those who have questions about our products before a purchase is made. Vitagene does request, please allow us at least 72 hours for us to respond to your email that has sent. That message confirms with you that your email was send and provides you with a time frame of when to expect a reply. Sorry if some of our massaging to you was not seen like a live phone service is not able to be provided for this online product as like most modern online services are unable to provide live phone support along with all the resources needed to provide you with your online product. The message we are sad to hear you did not notice is that an email reply can take up to 72 hours to receive. Depending on scheduled holidays like the 4th of July which is tomorrow, weekends and the influx amount of email received by our one person Customer Success team. Believe us, you will be helped with any issue you run into by our customer support team as soon as possible. We will be happy to look into your account for you to see if any other of our important messaging was not seen in order for us to make sure what is needed it provided by you correctly, to receive your results as soon as possible. Sorry to hear you assumed that our the timeframe and for of communication is the same as another online company that have the resources and staff to be used more sitting by a phone that will likely ring 2 or 3 times a day instead of using their resource to provide better scientific reporting to help others take easy actionable steps toward better heath. Helping people live a healthier life is our number ! goal her at Vitagene. Thank you for updating your review, please feel free to reach out to our customer support at [email protected] to provide us with ways we can rise to a 5 star rating level to you as we will be happy to do what we can to reach that level for you and all of our Vitagene customers. Vitagene Customer Success
customer
Still awaiting end product. Too early to give a review when I am waiting on supplement packs.
Bunny
It was just ok. Pretty general. I expected it to show more details but it didn’t say much. The results was not what I expected. I wish they show better results.
Response from VitageneJun 24, 2019
Hello Bunny, Thank you for your feedback. We are sorry for not meeting your expectations, please feel free to use the ask Jade option in the upper right hand corner of your personal Vitagene dashboard. This will allow you to ask our nutritionists whatever you like and they can possibly provide you with the extra information you're seeking. Please keep in mind that a lot of the details in your report are in your Genetic Traits report section where we show our work and report on the specie genetic SNP's found in your DNA sample that has led us to report what is being reported and even include links to the scientific studies that have led us to what is being reported. You can can also reach out to our support team if you feel you might not be finding all the information that has been provided or advertised and we will be happy to help you find that information. Vitagene Support
customer
The experience is good but you are hablé to offer Lots of extra trait indicators
Response from VitageneMay 31, 2019
We provide a raw DNA file containing over 700,000 genetic SNP's that you will be able to upload to third party companies like Promethease for them to provide you with disease and mutation reports as Vitagene does not report on those subjects. This DNA file is only provide by Vitagene to individuals that have Vitagene process the DNA sample as this file can not be provided by Vitagene for Health Report Upload purchases. These third part services only cost around $12 once you have a Vitagene DNA file and will provide similar information as 23andme's package that they sell for $199. Vitagene also adds free updates as genetic science evolves. Please feel free to reach out to us at [email protected] if you have any more questions for our customer support team. Vitagene Support