VisionworksReviews of visionworks.com

Staff was ignorant about insurance because they'd never heard of it before and just assumed VW did not take it; but rather than call to verify coverage, they tried to send me on my way. I called myself and spoke with the agent who verified the coverage parameters with VW staff. The misinformation, the assumptions made, exasperated tone of voice and body language, made me feel unwelcomed and provided a negative buying experience which lead to the cancellation of two pair of glasses costing more than $400.00. There are many other company's that provide optometry services/eyewear material and I will find one to make purchases in the future. There are times when one monkey spoils the show!

While the optometrist and assistant were phenomenal, the store had a foul emanation of body odor. It was originating from a person who does the fittings for glasses. I was seated in front of that person while he fit me for lenses. Mind you, the ENTER ROOM was filled with the malodorous smell that was emitting from ONE person and that person was then raising his arms directly in front of my face, forcing his foulness explicitly into my olfactory glands. Without being dramatic, it was torturous. The next day, I was invited via text to fill out an online survey based on "my experience". I filled it out with my personal opinions. The day after that, I received a call from Vision Works. I was excited to answer thinking that my glasses were ready for pick up. NO. The caller reprimanded me about my survey responses. He said, snarkily, that they are aware of the situation and that the employee's body odor is due to a medical condition. The caller continues saying that he was sure that I could just imagine how difficult it must be for that person to live with that. I am sorry that person has that condition. I agree, it must be difficult to live with that condition. However, I was asked to fill out a survey about my experience and my opinions. That is how I felt about the situation. I find it incredibly offensive that VisionWorks called me to tell me that I'm wrong for saying the store smelled atrocious and that an employee had extraordinarily bad body odor. Firstly, I find it disturbing that Visionworks had the audacity to share an employee's medical information with a complete stranger. Do they not understand what HIPPA is? Are they discussing MY medical information with other people?? Secondly, why would you ask for my thoughts if you are going to scold me for it? I legitimately thought I was helping; maybe they didn't know, maybe the other employees were afraid to mention it. Instead, I was chastised for giving honest feedback. I am literally traumatized by VisionWorks.

I have been trying to get through to them since 9 o’clock when they opened. I tried at nine 910 915 nine 9:30 and every time I went into voicemail saying they are not open yet they do not pick up their phone. This is very frustrating and I am so tired of this answer your goddamn phone.

Very disappointing experience at Visionworks. I have a Clover Health plan with a $300 yearly eyewear allowance, clearly shown in my insurance app. Despite this, the store only applied $200 to my progressive lenses and could not clearly explain why the remaining benefit was ignored. I was quoted $379 for progressive lenses, but instead of applying the full $300 allowance, they reduced it by only $200, leaving an inflated out-of-pocket cost. Staff gave vague and conflicting explanations and seemed unfamiliar with how Clover benefits actually work. I had to cancel the order and walk away to avoid overpaying. This felt misleading and unprofessional. Customers should not have to argue or educate staff about their own insurance benefits. I would not recommend this location to anyone using insurance, especially Clover. Be very careful and double-check everything before agreeing to pay.

I just got some brand new glasses and was going to have to pay extra for my lenses because they weren't fully covered by insurance and the gentleman that was working said he could make some adjustments and try to get it covered and he did! Right before the end of the year too!

I love how they took the time to explain evey detail about my eyes. The experience was amazing. Gabby one of the sales representative was very professional, and kind. They had a pre check in which happens before your visit your eye doctor. Gabby made sure I was comfortable, and answered all my questions that I asked.Thank you VisionWorks for an awesome experience.

Absolutely abhorrent behavior and lack of competency on the part of staff. Two instances: 1st. Took my glasses back to have them adjusted so that they sat properly on the bridge of my nose. Staff member worked on my problem, returned them to me, and said thats the best I can do. ( They’re still not right) 2nd. Fishing line holding the lens in the frame came loose and I took them back to have repaired. I was told that they were too busy to do them now. I said, No problem, I have a spare pair and I can leave these and pick them up later whenever they’re repaired. I was told NO, you can’t leave them because we cannot be responsible for them. We will lose them. I said, What! I was told that that was the managers rule. To resolve the issue I would have to keep bringing them back when they were not busy. I said that doesn’t sound logical, how will I know when you are not busy? He just shrugged and refused to address the issue further. Horrid customer service and a horrid company to deal with. BEWARE! Their Chinese frames says it all.

I stopped by for glasses after not going there for a few years. They asked if I wanted to take a picture with the exam without telling me there was an extra charge, so they put it on my bill. Last time one pair was good one pair was bad. Very poor quality, and service in what they sell, that's how they keep their cost down. I dont plan on on ever going there! I couldn't wait to leave there. Update: a week later received called from Visionworks Bolingbrook informing me they broke the frames I suppplied to them. The offered to refund the copay and came up with some low ball figure to compesate my loss, which they're lab caused. Defitnitly find a more proffesional place to have your eyes checked and your glasses made. These people are not responsible or conpetent in their work. One star is too much for them. Now I will have to seek anoother way to recoup my loss.