VisionworksReviews of visionworks.com

They taking forever just toget me 1 pair of glasses I will never use them again.

Bought a pair of glasses 8 months ago. Visionworks barraged me with emails touting their 100 day return policy. Their return policy is synonymous with their warranty. After 100 days you’re on your own. In my case I bought a pair of glasses that had significant material defects in both lenses. They fixed one lens but they would not touch the second lens. It developed what appears to be internal cracking. Asked on a quote to have the lens replaced they quoted a price $250 higher than I paid for the glasses. Contacted customer service and they offered a discount coupon on the repair. Moral of the story? Don’t mistake the 100 day return for the warranty. After 100 days you’re on your own regardless of workmanship. And a 100 day warranty on an expensive pair of glasses is nothing to brag about.

The prices have gone out of control there but the service is terrible. I waited two weeks for new lens to come in at the store & be notified. I was using my same frames. I finally had to call vision works and left a message of compliant and asking in regards to my lens. Within 30 minutes I received a text stating one was in. I went to the store today but the person who fits the lens to my frames is off till Thursday which will make it three weeks ! They did not wait 3 wks to charge me! I will never return to this store again!

I was sent texts confirming my appt. several days prior and the day of .. only to arrive at the appt to be chastised by the receptionist that THEY CHANGED MY APPT BY 15 MINS VIA TEXT !! They could only allow for ME to have my appt. not my wife. ... WHAT ??? I SHOWED her the texts ... as I got home ... THEN the text CHANGING THE APPT came thru. NEVER AGAIN.

DON'T WASTE YOUR TIME OR MONEY. Your TIME and money is just as important as the person behind the screen or the ones at the front desk with a IDGAF mentality. It's bad enough that the selection of glasses are not the greatest, but to have you wait for an hour to see the eye doctor who's doing a tele exam is crazy. In my opinion, you're better off going somewhere with better customer service and care. A better selection of glasses and somewhere there is a doctor on site.

Our quick backstory is that last summer my wife purchased multiple pair of eyeglasses,with the purchase amount of approximately 1500 dollars. My wife has been in a few times to get her glasses retightened. When we there is a young lady sitting at a computer who makes ZERO effort to greet or help customers, unless you almost need to get in her face to get her attention. Unacceptable business practices. We did not get her name,but, she is noticeable with multi colored hair. She needs either serious retraining or show her the door simply awful!!!!! My name Buddie and I can be contacted by email @ bigtire.bp@gmail ,com

Made an appointment and told them who my provider was. When I got to appointment I was told I had to wait another week because it was under a year since last appt. They rescheduled me for the following week so insurance would cover my visit. When I got there I was told I had to wait another day to be covered by my insurance. 40 miles to drive two times for their inability to schedule correctly. Never again!

Too difficult to talk with anyone. Took my perscription elsewhere and it had to be changed.