VisionworksReviews of visionworks.com

A few weeks ago, I took a prescription for glasses from an opthamologist to Visionworks in Paducah, Ky. They had a great selection of glasses at reasonable prices & I got mine in about a week. I couldn't see well from the left lense. Jade went above & beyond to correct the problem (not their fault - opthamologist got it wrong,) even finding me another pair of glasses that fit my lenses from my original broken frames. I'm seeing just great now. All staff were kind and helpful. Covid precautions were followed appropriately. Excellent service & I highly recommend Visionworks in Paducah, KY.

After scheduling twice for new glasses I will not use Visionworks ever again. Most of the issues are based on incompetency of the staff. I followed all the online booking and COVID rules. The first was cancelled unbeknown to me, only finding out after I arrived. Ok, a little mess up, no harm, everyone needs a second chance. Then I made another appointment at a different location which was confirmed. Explaining all I needed was new glasses, I arrived on time to which they explained they needed a hard copy of the prescription. No one said this when the appointment was made, had I known it, would have been obtained. They knew about it but never did any leg work to get it from the same company. Frustration and disappointed with the staff and company after trying two times. Additionally, the staff is hassled and frazzled, rude to customers in attempting to hurry people out of the store.

Been going to Vision Works for years. Service has been consistently great!

Ok got my glasses. Had them for a couple of months now and as stated in an earlier review (started out not so good), got contacted by folks at Visionworks 6527 S Tamiami Trail Sarasota, FL 34231 Made things a little better. Now I'm giving updated and much better review. Glasses came in and they took good care of the fitting and adjustment. Very nicely done and it was a pleasure and I needed them badly! Returned today with glasses for a quick tweek and brought in another pair that needed major adjustment... in and out maybe 15 mins! Much better and have re-earned my biz for next year's replacement glasses Rick

Organized an appointment three weeks out for the Neptune NJ location. Showed up at 9am and my online paperwork was not accepted (same as my last appt 1.5 years earlier). Doctor was not there and no one knew when the doctor would be in. Usually arrives after 9:30am. Font desk person was not mean but very unhelpful or interested with my concerns. I arrived at 8:58 and she would not open the door until 9... I left at 9:15 knowing if I waited I would arrive at my work closer to 11am. Not what I wanted. Will not go back to that location and may return to Lens Crafter

Very Poor Customer service, was not even able to schedule an appointment