VisionworksReviews of visionworks.com

I have been a Vision Works customer for many years, but my most recent experience was very disappointing. I selected a pair of glasses online that totaled $434, which included a 40% off promotion. When I went in to pay, I presented both the online offer and my invoice, but the final bill was suddenly $745. After insurance, I paid $416. That amount should have been about $42 less, since I was reusing my existing frames, but that adjustment was not applied. The main issue is that the 40% promotion shown online was not honored in-store, despite me providing documentation. This left me paying more than expected and feeling misled. I’ve been loyal to Vision Works for years, but this experience has shaken my trust in their pricing transparency. Unless corrected, I will take my business elsewhere.

I want to make it very clear. The staff in the waugh chapel office are great. Once the order leaves it is out of there control. Did the virtual exam first it did not read correctly. That was ok stuff happens. Went back got the correct script. Staff worked there magic and off the frames and script went. Got the order back which takes to long but ok. Tried the glasses you can't really tell in office. Could not see as clear as I thought. Hard to read signs etc. Took the glasses back. They sent them back out. Said it would be 10 days. I gave them 17. I then called the store. Was told that they found a email that stated they broke one of the frames. I said ok where is the second pair. They said they canceled them both. Ok now my patience is getting thin. I asked for all money back. When it hit the bank I went in and picked one pair without the bells. Ok off they go. Got them back fairly quick this time. Could see far away, but the progressive where not correct. Had to hold the glasses a certain way to see. Went online with script ordered a pair. Received in the mail. Can see far and progressive work fine. Got in the car and returned them again money back. From now on will get eyes check by human and order from a company online. Way cheaper for everything. The lab needs to be put on blast. They are not doing work. Management please go and check on your lab staff. Either there over worked or just do not give darn.