All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide on...
Visionworks (visionworks.com) has 126 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Ruby A.
I went to Vision works at Murray UT. I was taken care of really good. Tyson was very knowledgeable, nice and helpful. He answered all my questions very patiently which helped me choosing right frame. I, definitely recommend Vision Works.
Eric Z.
If you want to purchase glasses avoid the visionworks store on Merrick Road in Rockville Center, NY. They (including the Manager) are rude, and nasty and need to learn how to treat customers. The corporate office promised to get back to me which of course never happened. I did however purchase glasses from the visionworks at 600 Old Country road and they were great. Even though the Rockville Center store is 5 minutes from me, I drove 25 minutes to the other store. I am surprised the store on Merrick Road is still open. Clearly Visionworks doesn’t care much about customers, just making $$$$
Heather
This place (Latham NY office) is so slow. No one tells you what the process is or what is going on you're just told to sit in a chair.. I had a 1245 appointment..I've seen the doctor finally who was a bit robotic but nice enough... I have been sitting here and it's after 215 pm. Had not planned to be here this long. Finally was done at 245!
Barry
They are liars - cheaters - untrustworthy I will never do business with them again - so many better places to go to who know how to treat customers with respect!!!
JO
The optomitrist in the Sams Club was closed due to the pandemic, and I really needed new lenses, so went across the street to Visionworks. They did a good job in the exam and were pretty safe with masks and keeping surfaces clean. I got 2 pair of glasses and a year supply of contacts for around 1,200$. I was expecting it to be expensive, so whatever, man! They did OK with replacing an improperly fitted lens in 1 pair a few weeks later. About a year later (a few weeks ago) I went to get a lens replaced because of a scratch, and this time the service was bad. They wanted 190 bucks for 1 lens, then called later to say they have to do both lenses due to 'company policy' so it will be 240$! I told them no thanks, so had to go back a few days later to retrieve my glasses, Then they used the 'computer problems' excuse to not give me my priscription info to try to keep me from going to a different company. The thing that really bugz me is that the entire industry colludes to keep their prices hi. They make you get an expensive exam if you haven't had one in more than a year, even tho when you are over 40 your vision is pretty much set.
New customer T.
I had an appt at the Brooklyn Ridge store #230 on 11-12-21 around 3:30 in the afternoon. Service was great and a very enjoyable experience. Great customer service. Pattie Smolen and 2 associates were so helpful and pleasant
Syed R.
Poor quality frames at high price. They never honor warranty. We bought four pairs of glasses by the end of last year and 3 of those broken within a period of 6 to 10 months after that. When claimed, they started hide and seek with us and never actually fulfilled the claim. Very very disappointed.
Daniel K.
Worst customer service ever and the phones are never answered! Nobody knows whats going on. Many different answers so hard to tell what is the truth. Real waste of time!
