VisionworksReviews of visionworks.com

Glasses were purchased through Visionwork because of my cataract surgery and the benefit. The store clerk when I was buying them seemed not to know what to do and kept asking another coworker. I feel I was given the wrong information on what I truely was responsible. I've been given the run around by billing office since Jan 2022. Billing office has closed 4 tickets, says they emailed me twice. NEVER received an email. Won't honor the Medicare Eob and what I understood from the store clerk what I owed on. I agree I owe the $120.00 from how the store clerk told me. Found out I over paid $200.00 when I received the EOB. I was told by Ramon I'd be getting additional refund. Months later never received. Billing office says it's my job to refile, which it's not. If they don't honor my understanding of what I owe per the Eob, they need to refile with the correct information. HELLO, I don't have that information!! So how do I refile?? They need to refile and train their staff on not to give wrong information. They DO NOT HONOR WHAT THEY SAY!! (Store clerk when getting glasses and billing person, Ramon.)

I visited Springfield, MO Visionworks on May 9. I ordered two pair of glasses. I thought the price was good and hope I will be pleased with the glasses. The promise date on the glasses was May 23. I am now being told my glasses will be available on June 14. I understand delays may happen sometime, but there should be some type of compensation for this type of delay. I am told there is not. Don't order from Visionworks if you must have the glasses in a timely manner.

I was recently at the Visionworks in San Tan and had the best experience. The Dr. was able to help my severe dry eyes and he was so patient and helpful. I had issues getting the prescription and he and his staff helped me to get the correct drops. Dr. Bassett is great. Kudos also to Mario who took my mangled glasses I stepped on and made them wearable. He was great! I totally had a good experience and would recommend them!!

I recently visited Visionworks in the Staple Shop Ctr in Deptford NJ. My eye exam was scheduled with Dr. Maya Panchal. I felt the need to write this review about her because of my experience with her. She was so kind and thorough. I felt totally at ease with her. In fact, I brought my sister who is special needs to Dr. Panchal and she treated my sister with kindness and care and was very thorough with her exam as well. I will not hesitate to go back to Dr. Panchal and recommend her to friends and family. Also the salesperson Lou was super helpful in finding the right frames for both of us. Shes a great girl and so very helpful. Your customers Dorothea Addezio and Bonita Sekula

I used low grade distance prescription glasses two decades ago but never really used it. Been using store-bought readers glasses these past four years, switching to increased magnification as needed as my eyesight continues to age. First time again to get an eye exam and prescription glasses. The eye exam done by Khanh Ngo, O. D. felt too hurried, she presses you to give an answer immediately. I was told in my previous eye exam that my eyes have delayed focus so it takes me longer to give an accurate answer. It ended up I was given a distance prescription lower than my previous prescription and the reading prescription is lower than what I comfortably use from my current store bought readers glasses. Also the width of corrected vision on the bifocals lens that I got based on Dr Ngo’s prescription seemed too narrow but when I came back to the store, the staff said it already was the wider one. I will try a different vision care store brand next time, I certainly will not recommend Visionworks to anyone at this point.

I did my eye exam and selected lenses and frames. Paid $345 upfront. Week later went to pick up the glasses and I was shocked by the kind of service I received. Case of glasses was handed to me, no bag or a lens cloth. I did not care at the time because I was without reading glasses for a long time. I rushed home and tried glasses and was just floored to see the lenses were rattling in the frame and frame was squeaking when open and close. Next day after work went to Visionworks and again a rude woman staring at me while I was explaining the problem. Without any apology, she offered to replace the glasses, with no promise of quick repair. I asked her for a refund and she quickly refund the money.

Would stay away at all costs. Charged extra fees for "contact fitting", took 45 mins just to check out, then were completely unavailable by phone to provide my prescription. Charged me 100$ and couldn't even use the prescription.

Poor customer service, Inaccurate prescription (gave me prescription 'readers' though I did not order that, am still waiting for the proper glasses to arrive). Very inaccurate billing to insurance; billed wrong insurance; tried to get me to pay additional $247 to get my glasses AFTER already paid in full. Disinterested in-house personnel, claims that they are overworked and very short-staffed. Local branch does not even answer the phone (they admit to that) and they do not return phone calls. Have been a Visionworks customer for many years, but no more. Unfriendly; they look for excuses. Not a good outfit anymore. Rather limited store hours (no evening hours anymore). Where is the management ?