Visio Lending is the nation's premier lender for buy and hold investors, offering flexible, long-term commercial loans for single family residential rental and vacation rental properties.
Visio Lending (visiolending.com) has 188 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
visiolending.com
Website
visiolending.com
Category
Investments & Wealth
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 69% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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RUN!!!!!!! If you don't send in your payment 7-10 days before the 1st They wont Post it by the 16th. They then hit you with a Late Fee. I have two mortgages with them and many with other banks. They all post within (3) days. Visio will force you into ACH. They don't post check payments in a timely manner, 10 14 days to post. Filing a CT Banking Complaint now.
JF
Jesus F.
They are called “The American Greed”
The company delayed my mortgage on purpose to increase the annual percentage rate. It did not matter that I paid extra fee to have the appraisal expedited as well as the mortgage application. I will not recommend them to anybody. The company has also hidden fees that will be disclose a day before closing date.
GB
Glen B.
KUDOS TO MANAGER, DON POYNER!
KUDOS TO DON POYNER, Sales Manager for Visio Lending.
I have financed the purchase of several businesses and investment properties over the years, but have seldom experienced the level of satisfaction as the one I had with Visio Lending's Don Poyner.
After a somewhat difficult situation with one of the Account Executives, Don rose to the occasion and promptly rectified the problem. His timeliness and results orientation were truly exemplary.
Will definitely use Visio Lending in the future… thanks almost exclusively to Don Poyner's intermediation.
JB
joe B.
My experience with Visio Lending
I had the opportunity to work with an outstanding representative from Visio Lending. The individual (Michael W) was extremely responsive and knowledgeable on the lending process. I would certainly work with them again.
Response from Visio LendingJun 1, 2022
Thank you for taking the time to leave us a review, Joe! We are thrilled to hear of your great experience and look forward to a continued partnership.
HA
Harry A.
Disappointing
This is the first time to dedicate time and energy on a bad review. That means I feel strongly about it. I’ve done 6+ loans with Visio and this last experience was the last time I’ll use them. Disappointed, because John S was amazing to deal with. In my military days the saying was “he’s a stud amongst duds.” Visio always took way too long to complete deals, along with poor communication, high fees, and forcing borrowers to use their title company. But, they were the only game in town. So, I went along with it. This last deal was over the top bad. They’re appraiser came in $70k below actual value (had another appraisal done), and went out of his way to make himself seem “smart.” Visio didn’t budge on making the deal work, and kept my upfront fees. The lack of care for a loyal, long term customer was disappointing. Luckily, there’s other lenders doing the same thing - and they do it faster, cheaper, and value the business. Stay away from Visio.
Response from Visio LendingMay 10, 2022
Hi Mr. Arnold,
We appreciate you taking the time to leave us a review, and are very sorry to hear about your poor experience. We use independent, 3rd party appraisers. The appraisals are non-refundable and the money goes directly to the appraisal company, but the appraisals are yours to keep. We hope this gives you more clarification.
WB
White Bear Propertie W.
Closed four loans with Visio
I closed four loans with Visio My broker was Brandon Tully. He was always quick to respond and very helpfully throughout the whole process. I would most definitely use them again.
Brad White
Response from Visio LendingApr 22, 2022
Thank you for taking the time to leave us a review, Brad! We are thrilled to hear of your great experience and look forward to a continued partnership.
GW
Ginny W.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! Hands down, they are the worst lender I have come across in my 30+ years of buying and selling real estate. If you are a seller, do not sell to a buyer who is using this lender. It took 12 weeks to close a simple real estate transactions. They lack professionalism and communication skills and were deemed the most bizarre lender by the title company. STAY AWAY!
Response from Visio LendingJan 4, 2022
Hi Ginny, We appreciate you taking the time to write a review. We are sorry you had a negative experience, but we cannot find you in our database to reach out. If you'd like to talk to us, feel free to reach out any time at 888.521.0353.
AN
Ajay N.
Visio
Visio - run, don't walk from them. Their rates are amongst the highest, they talk a good game when they want your sale and after you are locked into their process, welcome to hell on earth!
Absolute lack of professionalism and communication skills, finger pointing at every stage! Different departments make it sound like the problem is elsewhere both within and outside the company. What was originally supposed to be a 30 day loan got extended to 45 days and now I'll be lucky if we close in 60+ days!
Last time I consider Visio was the first and only time!