Tom R.
Let me set the stage by saying that…
Let me set the stage by saying that this is my first (and likely my last) use of a "hard-money" lender. As a veteran of at least 15 mortgages in my life, I have been through a range of lenders from, what I deemed good as well as not-so-good. The experience I had with Visio continues to be problematic. BSI Financial is the organization who is "managing" the loan. I sent them an invoice for $30 to catch up on a quarterly HOA charge and they paid with a check for more than $2,000. The fact that they are escrowing the HOA in the first place is unheard of but, then things like this occur. I will waive other opportunities like this to avoid another round.
Response from Visio LendingMay 8, 2019
Tom, Thank you for taking the time to give us your feedback. We deeply regret that your experience was unsatisfactory. We pride ourselves on our simple and dependable loan process and are sorry that we did not meet the mark. We are continually reviewing our process to ensure it is fast, simple and dependable for our clients and will be using your feedback to improve. The Visio Lending Team


