VirtualShieldReviews of virtualshield.com

Pearl was very helpful and very willing to help. My payment was blocked by the bank and she reran the payment successfully. There was an issue logging in as I had an older email account and I needed the account updated with the new address. Pearl corrected this as well in a very timely manner.

~ My husband and I own and operate a busy real estate investment company. We are the liaison between highly motivated sellers with problem properties and buyers to solve our clients' needs. Recently, my macOS was upgraded to Sequoia. I didn't realise it would affect my VPN. For some reason, it wasn't connecting with the upgrade. With the encrypted service being down, I was very concerned that our IP address would be exposed [to hackers]. Two years ago, my favourite online news programme promoted VS's website. I was curious, took advantage of the free trial and, was NOT disappointed. Since we live in the mountains, wacky weather patterns sometimes affect our service and/or the internet goes out. After a brief online chat, Amanda was very helpful and referred me to Tom (whom I dealt with before). We are very satisfied with VirtualShield, their technical support is the best, they're very professional and caring. Price points for their plans are quite reasonable. I highly recommend. ~

I have been using VirtualShield for 2 years now. Great company. Costumer service was awesome today. I had some issues with my computer and Sonia helped, texting me back and forth until the problem was completely resolved. She was very friendly and super professional.

The terrific assistance that Amanda was able to offer

Life is full of obstacles in our everyday life, how we face and deal with those obstacles is what defines us. Actions that support solving problems with a product are so important; they define a company as much as its product. VirtualShield is one of those companies that show they are there for you if you have a problem I've had a couple of problems since purchasing VirtualShield 6 years ago, and each time, John and his team have been there to help me resolve the problem immediately. They really do go the extra mile to help you. A product you can purchase and have total faith in their service.

I was initially frustrated with VirturalShield, as I am out of the United States, but their A+ customer support stayed with me until every single one of my issues was resolved and now the product works seamlessly.

I've been using VS VPN since 2020 and I absolutely love it. I recently had a issue regarding connecting to certain countries and my answers were quickly and professionally answered by Tom. It's refreshing that VS uses highly skilled workers and boy do they know their stuff! Tom was like talking to an engineer, not a typical level one or two help-desk type. His knowledge of the VS products was unmatched. I had a legacy version of VS so I upgraded and Tom was able to give me a life-long 70% discount since I was a long term customer. It's really unique to find a tech company with any customer support worth a darn, it's exceptional to find one running like Virtual Shield where they actually care and are quite responsive! So thank you Tom and Virtual Shield for being a truly awesome company! - Darryl

Olivia is a superstar she was very helpful and patient