Viribus BikesReviews of viribusbikes.com

I'd suggest staying away from this company and buying elsewhere. I've been emailing them back and forth about where to buy a charger for the Virbus Getaway bike I had recently purchased. After jumping through all the hops the incompetent support team and their so-called techs put me through. I sent pictures of the make, model, input, output, and numerous photos of the charging port on the bike. They keep telling me they only sell the bikes but not parts. So I asked them as a dealer to please direct me to the company that sells parts for the bike as I am sure other people have lost or damaged their chargers. After two weeks of dealing with their incompetence, they tell me they stopped making this bike and there isn't any way to get a charger. They are the worst company I've ever dealt with in my entire life. If anyone knows where I can purchase a charger for this Gateway e-bike please let me know. I see lots of chargers on eBay and Amazon with the right input and output but the tip ends are different and I am not sure where else to try.

This bike supposedly has front suspension. It is virtually rigid with no apparent adjustment. Calls to Viribus and Walmart where it was purchased were a waste of time. Avoid!

Beware! I wanted to return a bike I recently purchased because the frame is somewhat small, and their CS said I can't if the bike was installed! Is that even legal?!

Do not purchase this tricycle!!! It is the worst purchase I have ever made ! It is not safe ! The frame is warped, it pulls to the right !!! The saddle seat shifts from side to side , will not stay put , fenders were damaged. I am physically sick ! I decided to get it because of the basket and thought it would be awesome to go for rides with my little dog in tow !!!! It's a disaster! DO NOT PURCHASE THIS PRODUCT !!! It will not go up an incline of ANY kind.

Received a tricycle with some warped parts, some extra parts, some missing nuts/bolt, and NO SADDLE. How am I supposed to ride the thing? Customer support told me 3-5 days and they didn't even try to fix the problem for 4 days. It will be over a week before the saddle arrives. Customer support just says "it's on the way. Anyhting else?" Horrible business practices. stay away from them.

I recieved a bike from Viribus (viribus panther) as a birthday present as I’ve wanted an EBike for a while. After a couple weeks I had an issue with the controller. Technical support told me they could get me a new controller in a couple weeks, but I later recieved a text from the support number stating they wanted me to return the bike. After attempting to contact the seller through their customer support number for some clarification (1-320-377-3106) during the hours they said they were online they wouldn’t answer and the online bot/agent thing said they were offline. I just want a functioning e-bike.

Viribus sells low quality and cheap bikes and trikes using inferior parts. They do not honor their return policy. I tried to initiate a return by opening a dialogue with their support email service. I have sent multiple follow up messages but I am currently being ignored. The support line seems to be facilitated by Zendesk, so certainly they are being kept abreast of my incoming messages but they are not responding. It should be a simple matter to be able to return the product now that I'm aware of the poor quality. Very disappointing. DO NOT BUY PRODUCTS FROM THIS SELLER. Seek a higher quality manufacturer that cares about its product quality and customers.

Disappointing Experience with Viribus Electric Bike Tricycle I purchased an electric bike tricycle for my daughter from Viribus Bikes online on May 15, 2024. The package arrived promptly on the 21st. Despite the excitement, the process of receiving and assembling the bike turned out to be quite challenging and ultimately disappointing. Details of My Experience: The package was heavy and bulky, which made it difficult to handle. The exterior was strapped and heavily stapled, requiring us to cut open the box. Upon opening, we realized the bike required full assembly. As a technically skilled person with extensive experience in both automotive work and bicycle maintenance, I didn’t expect any issues. However, the instructions provided were poorly detailed and difficult to follow, leading to nearly six hours of assembly time. We ordered the 24" bike, but it appeared some parts were for the 26" model, making them incompatible. Upon contacting support the next day, they acknowledged the mistake and admitted it was a recurring issue. They promised to send the correct parts, which were mainly cosmetic fender covers, and suggested we could finish assembling the bike in the meantime. After an additional two hours, we completed the assembly but encountered several problems: The bike made a loud grinding noise due to the chain rubbing against the cover. It was difficult to control because it rode sideways. The brakes were ineffective. Re-examining the assembly revealed a poor design with no adjustments available for the chain and cover. At this point, my daughter was very disappointed, and I didn’t feel safe letting her ride the bike. Pros and Cons: Pros: Prompt delivery. Cons: Poorly detailed assembly instructions. Wrong parts included in the package. Ineffective customer support with delayed responses. Poor design leading to safety issues. Inconvenient return process requiring disassembly and repackaging. Conclusion: Our experience with Viribus Bikes has been frustrating and disappointing. Poor instructions, wrong parts, and safety concerns made the bike unusable. The slow and cumbersome customer support further added to our dissatisfaction. We are now seeking a refund and will not be purchasing from this company again. I would not recommend Viribus Bikes to others based on this experience. Tips for Improvement: **Provide clear and detailed assembly instructions with comprehensive pictures and steps. Ensure all parts are checked and compatible before shipping. Improve customer support response times and efficiency. Offer a more convenient return process, especially for large and complex items like bike