Viribus BikesViribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.
Viribus Bikes (viribusbikes.com) has 110 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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RON B.
I HAVE JUST FINISHED ASSEMBY OF THE TRIKE AND VERY IMPRESSED WITH THE QUALITY AND ENGINEERING ...LIKED THE BOLTS ALREADY IN THE LOCATIONS FOR ATTACHMENT...I READ REVIEW OF OTHER BUYERS PUTTING THE TRIKE TOGETHER.. I AM 91 AND HAVE MECHIANICAL ABILITY SO I HAD NO PROBLEMS...WOULD SUGGEST THOSE WITH LIMITED SKILLS...FIND A FRIEND TO HELP...IT IS A GREAT VALUE FOR THE MONEY AND WILL GIVE ME EXERCISE WHEN MY POOL IS TOO COLD.
Buyer
Damaged goods. We so far have had our fenders, tires damaged, pieces missing, seat damaged (all upon receiving shipment. The battery gauge on one of the bikes only charges to two out of 5 bars even if we charge it fully overnight. We are currently working with the company to see how to remediate this. Other than that the bikes do look nice and for the price point seem reasonable. Not happy with the damages so far
Response from Viribus BikesDec 12, 2023
Hello, We sincerely apologize for the inconvenience caused by the damages to your recently received bike shipment. We understand how frustrating this must be and appreciate your patience in working with us to address the issues. To make amends, we have issued a $100 refund to your original payment method. Additionally, replacement parts for the damaged components are being shipped to you promptly. You will receive an email with tracking details once they are dispatched. In an effort to ensure the complete resolution of the battery issue, we have arranged for a technician from the manufacturer to assist you. An email has been sent to you with further details, and we eagerly await your confirmation. We value your business and remain committed to providing you with a positive experience. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction. Best regards, ViribusBikes Customer Service.
Frank W.
It’s OK, but there are no mirrors or any safety flags or any place to put them. I appreciate the day materials are light weight, but makes me a little nervous about how sturdy it is.
Response from Viribus BikesDec 12, 2023
Hello, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the absence of mirrors and safety flags on our bikes. We sincerely apologize for any concern this may have caused. To address this, we're actively working on incorporating these features into our future designs, providing you with a more comprehensive and secure biking experience. In the meantime, you can explore optional mirror purchases on our website at viribusbikes.com to enhance your safety. Your input is invaluable, and we are committed to continuously improving our products. We appreciate your understanding and look forward to serving you better in the future. Best regards, ViribusBikes Customer Service.
Judith
Bike came in a thousand pieces that would require an engineer to build but that isn’t even possible because rear fork is so bent making bike is not possible
Response from Viribus BikesDec 9, 2023
Dear Judith, We apologize for the inconvenience you've faced with the bike, especially the bent rear fork. Your concern is escalated, and we will follow up via email regarding the issue. If necessary, we are committed to providing a replacement. Your satisfaction is our priority, and we appreciate your patience and understanding. Best regards, ViribusBikes Customer Service.
Rodney C.
The bike arrived quickly and in perfect condition. It was easy to assemble and worked flawlessly right out of the box. Viribus has quality bikes at the best prices.
Mildred L.
My frame was bent. I will need to return my bike.
Response from Viribus BikesDec 5, 2023
Dear Mildred, We sincerely apologize for the inconvenience you've experienced with your recent purchase. We're truly sorry to hear about the bent frame on your bike. Our customer service team is committed to resolving this matter promptly. We will be reaching out to you shortly to discuss the return process and explore options for either a replacement frame or an alternative solution that meets your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue. If you have any immediate concerns, please feel free to contact us. Best regards, Viribus Customer Support
Teresa J.
What I ordered was sent quickly and although we had a small mix up they promptly made it right.
LEONARD O.
Bike came missing a nut. Went all over town trying to get one but none were correct. Tried the contact us website and can’t find Viribus Update: needed part was sent. Live the bike
Response from Viribus BikesNov 23, 2023
Dear Leoanard, We sincerely apologize for the inconvenience you faced with the missing nut on your bike. We understand the frustration and appreciate your efforts to resolve the issue locally. Our team is actively addressing this matter and will be in touch with you shortly to provide a solution. Your satisfaction is our priority, and we are committed to making things right. We value your feedback and appreciate your patience. Sincerely, Viribus Customer Support
