I don't like having to download the SHOP app. to track my order
Response from Viribus BikesOct 20, 2025
Dear Leona,
We are sorry for the confusion. It is not necessary to download the App to track your order. You can input your order id and your email address to the following website, and the status of your parcel will display one by one:
https://viribusbikes.com/apps/track123
Kindly try again and let us know if this works. Just FYI, the site can also be found on the bottom of the viribus website, naming "Track My Order".
We hope this can help you.
Best regards,
Viribus Customer Service Team
CH
CHRISTINE
It was easy to order
It was easy to order, but still waiting for it to come. I got message that it was delivered but I never got it. Messaged about it and I was told that they are looking into it. That was a week ago and I still have not heard anything from the person
Response from Viribus BikesSep 15, 2025
Hi Christine,
Thanks for your purchase. Delivery usually takes about 5 to 7 business days. We are sorry to know that you have not received your order. Could you please email us your email or order number? We will prioritize it and give you an immediate update.
If it is lost by any chance, we will be happy to send you a replacement unit after confirmation.
Your kind reply is highly appreciated.
Best regards,
Viribus Customer Support Team
MI
Mik
Viribus did not send what I ordered
Viribus did not send what I ordered. Your customer service has done nothing but argue with me. Viribus knows what why and what they did. After this review viribus issued a full refund which Is a good fix to this problem. Trust pilot is good protection for customers
Response from Viribus BikesJun 3, 2025
Dear Mik,
We are deeply sorry for the frustration and inconvenience you experienced with your order and our customer service. It is unacceptable that you did not receive the correct item and that our team engaged in unproductive arguments instead of resolving your concern. We take full responsibility for this failure and sincerely apologize for the disappointment this has caused. This is not the standard Viribus stands for, and we are committed to making things right immediately.
Further checking, our support team has already issued a full refund to your account. Please check if you received it, and feel free to email us if you have any other questions.
We value your trust and thank you for giving us the opportunity to restore it.
Best regards,
Viribus Customer Support Team
EM
Ethan M.
Thin tires, you didn’t have the thick ones back then
Tire, and it’s a $800 bike, you would think it would be better. But it’s alright/MID
LP
Lori P.
The trike is nice but it seems to pull…
The trike is nice but it seems to pull to the left a lot. Makes riding unstable and awkward. Not sure if the frame is bent or what. I had 3 other people try it out and they all said the ride feels sketchy and unstable. My husband tipped over on it just peddling and he rides an ebike everyday to and from work. Something is not right with this particular trike. I can't even enjoy it. In actually afraid to ride it.
Response from Viribus BikesApr 29, 2025
Dear Lori,
Thank you for sharing your feedback about your trike. We sincerely apologize for the frustration and concern this has caused. Your safety and satisfaction are our top priorities, so we’ve carefully reviewed your comments and the trike’s design.
After a thorough inspection, we can confirm that the trike’s structure is intact (no bending or damage) and functions as intended. However, we understand that first-time riders of adult trikes often notice a slight pulling sensation during initial use. Unlike bicycles, trikes have a unique three-wheeled balance system that can feel unfamiliar, especially when turning or adjusting to the handling. This sensation typically diminishes with practice as riders grow accustomed to the trike’s dynamics.
To help improve your experience:
1️⃣ Practice in a safe, open area to build confidence in steering and weight distribution.
2️⃣ Check tire pressure—uneven inflation can amplify handling quirks.
3️⃣ Explore YouTube tutorials (e.g., search “how to ride an adult trike”) for tips on posture, turning, and control.
If the pulling persists or you have further concerns, please contact us immediately at [[email protected]]. We’re happy to schedule a video call to assess the trike in real time or arrange additional support.
We truly want you to enjoy your trike and appreciate your patience as you adapt to it. Please don’t hesitate to reach out—we’re here to help!
Best regards,
Viribus Customer Support Team
JW
Jeffrey W.
The bike itself is great
The bike itself is great. Sturdy, well-built, and good looking. However, my battery died within 2 months. Now it is completely unusable without an expensive replacement.
WA
WALTER
Very nice tricycle with a few minor issues
Overall I like the design and construction of the trike but there are some things that could use development. I've been riding more than 75 years and have always done 95% of the maintenance on my bikes but I found the assembly of the adult tricycle a challenge. The first problem was the included instructions: they lacked detail and important information causing me to have to go online to find necessary information; and there were critical components such as the rear disc brake that were not installed properly making it necessary to completely reassemble the rear drive train components. The assembly instructions also had virtually no information about aligning and adjusting the disc brakes. When assembled the trike looked good and rode well. I'm 5'-9" and 200 lbs, all withing the specs of the trike, and felt the wheel base a bit short especially when making turns. The only component I didn't care for on the trike are the rather flimsy rear fenders: they vibrate a lot and are impossible to keep aligned. I no longer ride in bad weather so I'll probably remove them.Considering the price I think the Viribus is very good adult tricycle and I would recommend it.
FW
Frank W.
It needs safety devices like mirrors and flags
It’s OK, but there are no mirrors or any safety flags or any place to put them. I appreciate the day materials are light weight, but makes me a little nervous about how sturdy it is.
Response from Viribus BikesDec 12, 2023
Hello,
Thank you for sharing your thoughts with us. We appreciate your feedback regarding the absence of mirrors and safety flags on our bikes.
We sincerely apologize for any concern this may have caused. To address this, we're actively working on incorporating these features into our future designs, providing you with a more comprehensive and secure biking experience.
In the meantime, you can explore optional mirror purchases on our website at viribusbikes.com to enhance your safety.
Your input is invaluable, and we are committed to continuously improving our products. We appreciate your understanding and look forward to serving you better in the future.
Best regards,
ViribusBikes Customer Service.
