Viribus BikesReviews of viribusbikes.com

Their AI customer service is useless. It told me to send them a video of the problem, which I did. They offered me $50 to buy a part that they didn't have and couldn't tell me where to buy it or where to get it installed. As of now the trike is broken collecting dust in my garage.

We bought a disassembled trike for our son. The unit we received seemed to have been crushed during shipping, but instead of listening to my issues, they just gave me a bunch of worthless advice. They insisted I send photos of the problem, but it seems that they didn't bother to look at them. I figured out a solution on my own. I routinely do my own automotive work, but this stupid thing took me three weeks to assemble. Then, the assembled unit started showing more problems. Now, three months later, they have simply decided not to assist me and suggested I return it. I have attempted to reach out to management, but my calls are no longer returned. Essentially, they punished me for their failures.

My husband has worked on bikes all his life, even maintained 2 professional bike riders bike that travel the world! This trike took 5 days, 5 hrs a day to assemble. Vague instructions, several parts were not made to fit. Many parts had chunks of missing paint, some scratched, most were failed to paint areas. There are no instructions on how to operate the thing, anyplace! The charged battery will not come on. ( recharger doesn’t appear to plug into battery correctly) Last, the saddle feels like it should be back further about 5”. Trike is too tall for me at 5’6”. I’ve had 4 back surgeries in 2023 & I am worried this will cause more damage.