VIP PetcareReviews of vippetcare.com

This clinic has canceled several times, often when there are registered customers waiting in line. Today, they showed up 20 minutes late and then were extremely rude to customers before they even started setting up. Will be looking for a real veterinarian this week! - Traverse City, MI

Staff was rude and not really answering questions regarding the inmunización that was given to my pet they arrived late and were very unorganized the prices were different from the website

I am extremely disappointed with the service at the VIP Pet Clinic inside the Haines City Tractor Supply. Last Saturday, I pre-registered before arriving and still waited for over two hours without ever being called to be seen. I assumed it was just an unusually busy day and decided to give them another chance. Unfortunately, the exact same thing happened today. I pre-registered again, arrived as instructed, and have now been waiting for over two hours with no communication about when my pet will be seen. Pre-registration appears to have no value if customers are still left waiting for hours without updates or any indication of when they’ll be seen. If the clinic is overbooked or running significantly behind, customers deserve to be told instead of being left to wait indefinitely. After two nearly identical experiences, I will not be returning to this clinic. Based on my experience, I would encourage others to think twice before coming here if they value their time. There are other veterinary clinics that communicate better and respect their customers’ schedules I would like to give no stars but it’s not an option!

Unacceptable Wait Times and Impossible Prescription Process Review: I am incredibly disappointed with our recent experience at VIP Petcare. Despite having a 9:00 AM appointment, we were not seen by the vet until 1:00 PM. We were told we could shop while we waited, but instead, we ended up in a long, crowded line of dogs. This raises a major safety concern: there is no way to know if the dogs waiting right next to ours are sick and contagious, potentially exposing Chloe and Clyde to something dangerous. The administrative process is a nightmare. VIP Petcare sends excessive emails and forces you to juggle multiple different portals just to see records or order medications. Worse, there is no way to download your pets' heartworm prescription to order from more affordable, reputable online pharmacies like Petco or PetSmart. We are currently completely out of Chloe and Clyde's heartworm medication. I emailed them a week ago to get our prescription and have received zero response. They offer no online chat for support, and calling them drops you into a 50-minute hold queue. Key issues: Waited 4 hours for a scheduled 9:00 AM appointment. Crowded, unsafe waiting conditions with potential exposure to sick animals. Long line of dogs with no way to know if you are exposing your dogs to something contagious. Very stressful with anxious dogs. Even our Chloe who never has issues was stressed after standing in line for an hour. Overwhelming number of emails and fragmented patient portals. Inability to download prescriptions for use at outside pharmacies. Non-existent customer service (ignored emails, 50-minute phone hold times). I cannot recommend VIP Petcare if you value your time and want straightforward access to your pets' medications.

We visited the VIP Petcare Clinic at Tractor Supply in Port Charlotte on Sunday, July 12, and it was an extremely disappointing experience. I will gladly pay more to take my pets to a local veterinarian rather than return to this clinic. We checked in by responding to the text message at 3:00 p.m., as instructed, and were told we would receive another text when it was our turn. That text never came. After waiting for more than an hour, I went back into the store, only to be told that the texting system “doesn’t always work very well.” If the clinic relies on a text-based check-in system, it needs to be reliable. To make matters worse, I was later charged for a medication that I do not believe was provided. When I contacted customer service to resolve the issue, I waited more than 55 minutes just to speak with a representative. That level of customer support is unacceptable. The entire experience was disorganized and frustrating—from the unreliable check-in process and excessive wait time to the billing issue and poor customer service. Based on my experience, I cannot recommend this clinic and will be taking my pets to a licensed veterinarian for future care.

Went to the CAL Ranch location in Layton. It was not the best experience I've ever had with a vet. We were 6th on the wait list, and they were just standing around while we were waiting. There were no other animals being checked in. They didn't hold my dog tight enough and she flinched hard and is sore. I would not consider this as an affordable option for vaccinations. I will go to a drop-in clinic that's cheaper in the future. Other drop in clinics charge $35 for rabies, and this was $100.

if I could put a zero i would. DONT TAKE YOUR DOG HERE especially if they r squirmy, My 14 week old puppy was very excited and was wiggley instead of scruffing him to prevent him from moving they shoved the shot in his shoulder VIOLENTLY and HARSHLY while he was wailing and moving a lot. my puppy has not been able to lay on his left side since we got home and has been very lethargic, the lethargic part I expected but he cant even fully get comfortable because he is in so much pain and LIMPING. this service was not worth the 96 dollars i paid after the "coupon" since they where an hour late. I AM NEVER TAKING ANY OF MY PETS TO THE VET CLINICS

Went through online registration and was asked zero questions about any potential issues that could result in them refusing service for any reason. Went for a rabies update and was told they couldn’t do it for liability reasons because my dog has an issue history of seizures. Waited as a pre registered person waiting for text but found they took walk ins ahead of me. Sat for 2 1/2 hrs only to be told no. Found out there was a price discrepancy in person as opposed to online advertised price as well. From the other reviews I’ve read about animals not doing well after seeing them I may have dodged a bullet. Staff member Jack was rude and condescending. I wish I could post the staff’s pics with this post so others could share their experiences with them. Jack flat out said they don’t have liability insurance and thats disturbing as hell. Why would an employee even say something like that if there’s not an element of truth to it? A few simple questions during pre registration would have saved me time and money. Tractor Supply and every other business that works with these people should stop allowing this business to operate out of their locations, particularly if they’re underinsured as that just seems criminal that they can work on any animal anywhere. BUYERS BEWARE