VIP OutletReviews of vipoutlet.com

This will be a short one, I did place an order for an item which had discount, everything went fine that day Then days started going by until one day Walmart told me there will be a delay with my shipping, I reached out to them and one of their customer support specialists told me they were having delays and they did not know when my product was going to be shipped I told them I would wait, next day they just cancelled my order I guess they set the wrong place or sold the product to someone else at a higher price and did not have a way to honor my purchase Just avoid them...

I had an extremely disappointing experience with VIPOutlet and would strongly caution others before purchasing from them. I recently ordered a vacuum from their store expecting a simple refurbished product at a good price. When the package arrived, the box appeared poorly repacked, but the real shock came when I opened it. Inside the vacuum housing was a dead rat. It was one of the most disturbing things I have ever encountered in a product shipment and raised serious concerns about the sanitation and inspection practices used by this retailer. After discovering this, I immediately contacted customer service hoping for a quick resolution. Unfortunately, that experience was almost as frustrating as the original issue. The "User experience specialist" that messaged me, Lara, was extremely rude and dismissive. Rather than showing concern or apologizing for the situation, she seemed irritated that I even reported the problem. She implied that the rat might have gotten into the vacuum from my house! VIP's outlet was to ship the vacuum back, dead rat and all! Between receiving a contaminated product and dealing with Lara, this has been one of the insane online experiences I've had. I would strongly recommend that potential buyers think twice before ordering from this retailer. Quality control and customer support both appear to be severely lacking.

I ordered a new HD4, Digital, Blue ray copy of How to Train Your Dragon, live, and received a used, rental copy of "The Senior". It took 8 business days to get that package (which was the wrong item). I did not hear back from them for 6 days after contacting them. When I saw their response they wanted me to return the package they sent in error and once they received it, then they would send me the "correct" item. It was faster to receive the refund from Walmart and buy from another retailer. I would not buy from them again

They are scams I brought an open box tv on Walmart thinking it came from not this company that does not want to make a return label as I received a broken tv with half screen working. Unprofessional and a scam! Do not buy anything from them

Bought a ps5 from them for 340$ after tax and shipping, and it came in 24 hours despite saying it could take 4 days. It came with everything in the box like it was new, a HDMI cord, power cord, for the ps5 and the controller, no visible damage on anything. Everything works, it's exactly as if I bought it brand new. Other people will have different experiences but I think this place would be banned from ebay if they where actually scammers. Probably will never use again, was a gamble to receive such a good product at such a low price as they changed the price to 380$ the very next day.

Purchased this Open Box HP 27 inch Monitor & Slim Windows Desktop Bundle Intel Core i3-12100 8GB RAM 512GB SSD Black on February 25th on the Walmart site. I received the PC that should have been open box but it was refurbished also it never came with a wireless keyboard and mouse. I contacted VIpOutlet and I'm still waiting for a keyboard and mouse. They keep writing back and tell me if I want to return I could. Opened a ticket with the BBB and Federal trade commission. Don't purchase from VIP. I'm not done yet.

Ordered 5 items in 3 orders, all order cancelled due to "out of stock or damaged" 3+ days after orders placed. Refunded but huge waste of time.

I see a lot of negative reviews I fortunately have an awesome experience with them, I bought a suitcase that I am familiar with and trusted, arrived on time and in good condition. I needed to reach out with Customer Service and they were prompt and helpful! I do recommend this store based on my personal experience.