ZeroHero15
Single Serve Coffee Pot
Hassle free. Quick send and pleasant experience. Thanks!
VIP OUTLET was established to provide consumers the opportunity to benefit from amazing deals on: new, over-stocked, open-box, and refurbished products from the nations largest retailers and manufacturers. Retailers and manufacturers provide product...
VIP Outlet (vipoutlet.com) has 568 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Computers & Phones · Lake Worth, Florida
Excellent

Computers & Phones · Celebration, Florida
Excellent

Computers & Phones · Sanford, Florida
Excellent

Computers & Phones · Holly Hill, Florida
Excellent
568 approved reviews, newest moderated first
ZeroHero15
Hassle free. Quick send and pleasant experience. Thanks!
Sue
Here we go again .... I am the one that bought the Visio TV. After the fiasco of being sent with no legs (which Sergio at VIPOutlet did take care of) I now have a tv that is messed up. It has not been a month and already the image is getting bigger and bigger on the tv. There is no way to adjust it. It is like an ever expanding picture that people are getting chopped off and the text is chopped off. This is a bunch of BS. I have sent an email to them, but based on the way this whole experience has gone, I am afraid I just wasted my money with this place. DO NOT ORDER FROM THESE PEOPLE! It is a crap shoot at best! UPDATE: I appreciate the refund. However, this was a mess from start to finish, And, I do not have any trust in VIPOutlet for the future. And, for anyone that is even thinking of ordering from you they take a substantial risk. Sorry, but it would take a miracle for me to trust this company ever again.
Response from VIP OutletDec 12, 2019
Hi Susan. Thank you for returning my call today. I'm glad I was able to assist you. A full refund has been issued on this order and is being processed back to your account as we speak. I've arranged for UPS to stop by your address and pickup the product for you. We wanted to make the return process as painless as possible for you. If you have any other questions or concerns feel free to give me a call directly or respond to my email so I can assist you personally. Have a great rest of the day!
David M.
Claimed FEDEX lost the tv when FEDEX never even picked it up, now I have to wait 2-7 day for refund!Refused to ship me another TV so I don't think they ever had one to sell! 55'' Class (2160) 4K UHD LED Smart TV (UN55RU7300FXZA). I would never ever recommend them to anyone.
Response from VIP OutletDec 26, 2019
Hello, Thank you for submitting a review with us. I'm sorry to hear you had a bad experience with this order. I'd like to try and make things right with you. We've reached out to you via direct messages several times to try and assist you. We have not heard back from you in over 10 days since we've began trying to reach you. We'd like to do everything we can to assist you. Please give me a call back at 888-792-7372 to receive assistance. Or, you can email at [email protected].
JG
I ordered an S9+ and received an S9, so far the support has been less than ideal. I finally was able to get in contact with a human who says that I will be sent a replacement once my return comes in but my trust level is pretty low, I'll update this review when the process is complete but for now I'm completely disappointed :( Update: as expected I was contacted and told that the exchange is not guaranteed, they want me to spend a week shipping the product I received back and if they can find one in their warehouse at that point they would ship me a replacement. Issue is I can see on their website that they have the correct model available for sale, I don't know why they can't reserve that model for me to make their mistake right. This seems like a clear attempt to scam users out of money by supplying a cheaper phone and bullying consumers into accepting their mistake. Despite what is claimed below no one has attempted to contact me and the numerous times I reached out to their support I was told my options were to return the phone and repurchase at a higher price or keep the phone and accept their mistake.
Response from VIP OutletDec 26, 2019
Hello, Thank you for submitting a review with us. I'm sorry to hear you had a bad experience with this order. I'd like to try and make things right with you. We've reached out to you via direct messages several times to try and assist you. We have not heard back from you in over 2 weeks since we've began trying to reach you. We'd like to do everything we can to assist you. Please give me a call back at 888-792-7372 to receive assistance. Or, you can email at [email protected].
Karen S.
Supposed to get my package on December 5th and still waiting they don't answer there phone or email back never again
Response from VIP OutletDec 26, 2019
Hello, Thank you for submitting a review with us. I'm sorry to hear you had a bad experience with this order. I'd like to try and make things right with you. We've reached out to you via direct messages several times to try and assist you. We have not heard back from you in over 3 weeks since we've began trying to reach you. We'd like to do everything we can to assist you. Please give me a call back at 888-792-7372 to receive assistance. Or, you can email at [email protected].
robert
I bought an item off ebay on 2 different occasions, both times missing a part. always offered refund but I do not have time to return to ups when they are not easy for me to get to with the hours I work. the last time was a Dewalt sander missing the pad. I had to pay 18.00 to get replacement, making their deal cost me more than new. my problem is they don't check out what their selling as it is refurbished After posting this I was contacted and refunded part I had purchased.
Response from VIP OutletDec 6, 2019
Hello, Thank you for submitting a review with us. I'm sorry to hear you had a bad experience with this order. I'd like to try and make things right with you. I tried to give you a call recently. However, I was not able to reach you so I left a voicemail with my contact information. I'd like to try and discuss this order with you so that you are satisfied. Please give us a call back to the phone number I provided. Or, you can contact us at [email protected]. I you send us an email. Mention this review specifically so it gets to the correct agent to help you out.
이정훈
I recently bought ipad pencil gen 2. It was like new condition!
J.M P.
They had the exact product that I was looking for at a Great price! The description of the product was accurate. Shipping was also very fast. I will buy again!