Bob A.
Inaccurate description of Refurb condition; but, made good.
I purchased 3 HP ENVY Notebooks, refurbished, described as "Retail Ready...Grade A....NO blemishes or cosmetic issues", etc. Each one had significant defects: dented or cracked lids, deep case scratches, broken keys, no factory recovery partition on the SSD, etc. Terrible experience with customer service, even after providing multiple photos, etc. VERY, VERY slow with refunds. After 3 bad orders, totaling over $1300, they offered me a $30 discount for my trouble. No thanks! They finally changed the item description to "fully functional". STAY AWAY! There are other better refurb vendors out there. UPDATE: VIP continued to work with me and it took several laptops; but, they generously offered a nice discount for my trouble and corrected the problem. It was still a LOT of effort and aggravation, so would think twice about using them again; but, they did eventually put me with a laptop I love at a great price.
Response from VIP OutletJan 31, 2020
Hello. Thank you for submitting a review with us. I'm sorry to hear your order did not work out and the products were defective. I see you left another review with us detailing the same situation as before. I attempted to find an order with the information in your review. I'm unable to find your order. Please review our direct message to you on this review. I can assist you directly with any issues. Please give me a call at the phone number provided. Or, you can email us to [email protected]. We'll be glad to assist you to the best of our ability.