VIP OutletReviews of vipoutlet.com

Ordered by accident on ebay, request cancelation immediately. Request rejected and product shipped same day. Return requested prior to me receiving product, accepted but letting me know to simply refuse the delivery. Left note on my door to fedex that i refuse shipment of blah blah # tracking number. Shipper does not recieve returned package for some time. There Emails through ebay back and forth repeatedly about refund status and package update.. returned package received on the 3rd. No refund, zero money has been returned to me....as its still processing (?) I just get excuse after excuse but none of my refund. Nope never again. TRULY BUYER BEWARE! They knew that ebay voids buyer protections when a package is refused thats why they suggested it, i didnt know that until this happened. So i got no help from ebay with this. Paypal says i didnt upload my credit receipts when i very well did; i mean i made the payment WITH PAYPAL (for God sskes!), so no help from paypal they closed the claim...I just want my refund...this is too much hassling with what seems to have been good company in the past but as i see from a really fast growing network of recent negative reviews in comparison to the positive ones of distant past, this company seems to be not doing well and does not seem to care for the unsuspecting customers that would be keeping them afloat right now.....why is this company on so many platforms? It seems they would not be allowed ecommerce according to all the negative reviews about them everywhere.....Its just sickening..the whole thing is disheartening......where is consumer protections? Also i posted this initial review 2 weeks ago. Still no response, so now i decided to update this so we will see if i get a response on here.

A few years ago I had decent luck buying from VIP Outlet but the quality has plummeted since. This company buys bulk returns from large companies like Walmart and Amazon. They clean and check the items to be resold. I like the concept as a way to save money but lately, it far more hassle than it's worth - every item received is not suitable to be resold. Customer service is a hit and miss and most of the times they don't honor what they say... I recently bought a item that is still registered/locked to another customer's account of which I can't unlink, rendering the item completely useless to me. On a different item, of a smart watch, the item has non-functioning "enter/back" button, rendering it not even possible to run the setup process, which again completely useless. I think their quality check is no more than plug in power and if the item lights up, they get a pass to be resold... Items also often don't come with critical parts/accessories, like remote or power adapter. I highly recommend you do not buy from VIP Outlet. The "good price" will end up to be nothing than hassles.

Sent me the wrong product and sent video of what i got they are just ignoring it and keep asking the same thing.. horrible..

Walmart is a big company. Please please take VIPOUTLET out of your list. This company steal my money by advertising their item on Walmart.com then create a fake tracking number for shipping by FEDEX then never send your item to you. I contact Walmart customer 2 times by phone, I email to them 3 times about where is by order?. I gave them all my information. They never get a clear answers. Walmart should review all reviews from all customers complain about this company.

i can't believe walmart allows them as a 3rd party seller. sent them an email asking them two questions and they completely ignored my question regarding why the item that was supposed to be 2 day shipping hasn't even been sent out yet. so i emailed them again today asking the same thing, as the item was supposed to be here today and still has not been sent out. it's really wrong of walmart to use 3rd party sellers without letting people know it won't be fulfilled by walmart themselves within the time frame walmart claims it will be fulfilled in. as a walmart credit card holder, i find that incredibly unfair.

Initially had issue, customer service resolved it in timely manner.

They advertise products at good prices on eBay, then they substitute older models of the product without asking you. They pretend this is by accident but if you read their feedback they do this often. They will not replace the product with the correct product. This is bait and switch which is illegal. Avoid them. Following up based on their reply that this is an honest mistake. That is a lie. They also refused to send the correct advertised product. Read through their feedback on major sites such as eBay and you will see a consistent theme of doing just what they did with my transaction. Avoid them like COViD.

VIPOUTLET, as you can see by other reviewers as well, are scamming a large majority of their customers, either by just flat out stealing their money and not sending the product purchased, or by sending some item not even close to what has been described by them as sellers on their own website, eBay, Walmart, and who knows what other outlets. I purchased a Lenovo laptop on 12/16/20 and cancelled my order within 3 hours of payment yet it is the end of January, and they have both the laptop And my $350 and they are in no rush to make things right. I’ve spent each and every day since 12/28, when VIPOUTLET told me they had processed my refund, either emailing, calling, Or direct messaging them through eBay and it’s been one excuse after another. I’m so tired of all the hours I have put into getting my money returned that I just want to quit but I refuse to let them get away with stealing my money. They persuaded me to close my dispute i opened with my bank (they said only if I closed the dispute could their system allow a refund to process), they insisted on requesting the USPS intercept the package which I had cancelled days before they shipped it only to find out that by having USPS intercept the package, it voided my ability to have eBay help get my money back, and told Me that my refund had processed on 12/28 when In fact, no refund ever existed. STAY AWAY FROM VIPOUTLET. They will scam you, take your money, and will keep doing it until people start readng these reviews which all say the same thing. That is, these people Are shady and their intention is to rob you For whatever they can.