VIP OutletReviews of vipoutlet.com

I purchased a computer from them with some of the advertised components removed. Someone not knowledgeable might have plugged their monitor into the available video port and had no Idea they were running on integrated graphics, while the GPU and some RAM were removed. They put in new expansion slot plates to cover where the GPU output ports were.

So far having same problems as a lot of other people on here. I placed and order on 3/25/21. Only one item shipped out of 3. (all coming form the same facility). Was suppose to be delivered sunday the 28th then it changed to wed the the 31st. Was delivered today on the 30th. Can't set it up because the item was associated with another account. Great!!! Only 1 out of 3 delivered. The status of the other 2 are on pending. which means my order has been in limbo for almost 6 days and not even dealt with while they ship out one of three items and that item does not work. * Never had a problem when the items are coming from the Arkansas location. Just Kentucky. It's been 7 days now and still no update. Obviously, saying fast shipping and in stock item that are high in demand. people will buy. if it was in stock or comparable item which there is 20 dollar difference that says in stock too why havent i recieved my items 4/1/21

Order a brand new switch game from them through eBay, received a plastic case containing a piece of styrofoam with a printed picture of the game mimicking the look and size of a switch cart. what more suspicious is that VIP Outlet ask to get the forgery back. If it was a misplaced order or defective authentic item i could understand, but knowing it has no value and no use beside trying to fool a careless buyer it raise a major red flag. From my end it seem like someone has a clear dishonest intention.

Ordered from them through Newegg and items never shipped. Requested a refund and they sent an invoice like it would be refunded..... But it never was. I escalated the scam to paypal so hopefully they can recover my money. STAY AWAY FROM THIS SELLER. Read all the reviews, I wish I had

They sent the wrong TV. The wrong TV was in poor condition. Their customer service skills are non-existent. They would not make it right by sending me the right TV ASAP, as a matter of fact they would NOT send me the right TV. They said they will refund when they get the wrong TV back in their warehouse, even though they still have the model I ordered available for sale with 4 in stock!

I bought a Nintendo Switch controller that they had slightly discounted from retail price at amazon, they sent a fake one that looked just like the real thing, but it didn't work. I took a closer look and it was not Nintendo brand it was some other generic cheapo brand with the Switch logo. They gave me a return label and refunded quickly though.

I did have issues with this company. 1.)There was a system glitch upon ordering. 2.) I could not see my order but it was fully processed from my account. After an in depth conversation with customer service, and an apology for system issues, I finally received some type of purchase receipt/confirmation with a tracking # e-mailed. All this should have been self-generated from within their systems. Seems like it needs an upgrade /overhaul. Nonetheless I received my product, it works fine thus far. 3.) Like most customers have stated. I received no instructions, no box, no billing invoice, no receipt. A very generic way of doing things, even if it's.....reboxed(demo)/returned or refurbished. It should have come with directions/instructions. How much effort would it take to download a copy with the shipping package, as well as a receipt of transaction. If you're not going to provide this. May I suggest presenting an option to download a PDF within the ordering process. Pick up your game (VIP Outlet) very sloppy at best. I appreciate all the help with my issues. Seems to be, I was dealing with a customer service rep that actually gave a damn. I very much want to buy another of the same product. Trust is what I don't have in your procedures and processes. Had I read the reviews prior to my purchase. I wouldn't have taken the chance. It's the customer, who keeps you in business...... never forget! ((((((((((((((Real Talk)))))))))))))

Bought a Vizio soundbar on Newegg, which was categorized by Newegg as manufacturer certified refurbished. This was in now way "refurbished" and certainly not to a manufacturer's specifications. The soundbar came in a large box with the two satellite speakers and the subwoofer in the same box. By the time I received it, every one of these had slipped out of their loose bubble wrap and certainly got banged around during shipping. This sent up red flags immediately, but it didn't appear there was any external damage so I figured whatever, as long as it works. Well, it didn't work. The soundbar would not so much as power on. I can't speak for the other components because they need to interact with the soundbar to work (the sub did power on, but that's of no use without the soundbar functioning). Alright, I thought, well maybe it's the cord, I'll try another one. That's when I realized they didn't even include all the necessary cables -- there should have been two power cords, one for the sub and one for the main unit. I looked up what was supposed to be included in the retail package online and the following items were missing: 1 power cable, 1 RCA cable, 1 3.5mm audio cable, 1 digital optical cable, 4 wall mount brackets and their accompanying hardware, and a mounting template. All of those were missing! I don't care so much about the cables, since I have spares laying around, but failing to include these basic items (especially the power cable) is so clearly not something any reasonable person would consider refurbished. The missing items aside, they didn't even check to see if it powered on! I cannot fathom how anyone can sell something as refurbished without making sure it at least turns on before sending it along. Vip Outlet is an utterly disgraceful excuse for a business. I would avoid them like the plague. I also need to mention that, because I bought this through Newegg's marketplace, I've been having to go back and forth with both Newegg and VIP outlet just to get a return label, so I can get this hunk of garbage out of my house and my money refunded. Two days later and I still have no indication that I'll be rid of this anytime soon. I probably won't be doing any business on Newegg either. What a hassle!