Shawn
They eventually made it right
I purchased a refurbished laptop. Being my first time using the site, I utilized a promo code to receive 10% off my first order - which came out to $57 off. The code was applied and I saw the discounted price when I hit the "Purchase" button. A few minutes later, I received an e-mail receipt showing the full price for the item. I pull up my credit card statement and sure enough, they charged me the full amount. I immediately contacted customer service about the issue. The representative claimed that their computers were being slow but that she was going to escalate the issue and that someone would be in contact with me. I didn't hear from anyone and my item shipped out the next day (thus negating my ability to cancel the order). So I e-mailed the customer service address, explained the situation, and asked if I could be refunded the difference. I received no response. Finally, after blasting them on this site and another similar retail review site, I was contacted by customer service who promptly refunded me the $57 like I originally requested. So I'm updating my review to reflect 3 stars. I genuinely feel that, had I not called them out on what I saw as a deceptive practice, it would not have been resolved. But they did eventually honor the promotion, and the laptop itself arrived on time and in excellent condition. So I guess you could say that I'm a satisfied customer.
Response from VIP OutletNov 10, 2021
Hi Shawn, On behalf of the team, I sincerely apologize that you had an unpleasant experience with our company. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. we have sent an email to you. Looking forward to hearing from you soon. Thank you, VIPOUTLET