Customer
Stalling to refund a return
We were sent a microwave in horrible packaging, box had a 1/2 side torn off so microwave was exposed, styrofoam broken in pieces. Decided to try it anyway (despite a few dents) to see if it worked and we cld keep it. It worked once and then the silver open/door plate wldn't open and was jiggling around. Door wldn't seal properly which is unsafe too use. On contacting seller, they were very polite and apologetic, and sent us a free return shipping label, which we used. They responded that they HAD received it back and it wld take up to 7 days to post to our acct. After that time period, still no refund! They then said 3-5 MORE days to 'research it'. STILL no refund. What is there to research? U already stated to "rest assured, you DID receive it back". We tried to get eBay to intervene, but they have NO MORE LIVE Reps. to talk to. We have all our receipts, return labels, photos, emails from CO. saying thy will take care of it, but STILL will not refund our $98. We have now had to turn a dispute over to our credit card company. We will NEVER use this co. again, OR recommend them. Don't let the five star ratings fool you...eBay and Amazon AUTOMATICALLY give all these companies a 5 star rating UNLESS you take the time to go in and rate them yourself, AND most won't let you change that rating until 5-7 days have passed, hoping that you'll forget to go back and do it.
Response from VIP OutletAug 15, 2024
Hello, Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter. We want to make things right for you and process your refund. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further. Best regards, VIPOUTLET User Experience Specialist