VIP OUTLET was established to provide consumers the opportunity to benefit from amazing deals on: new, over-stocked, open-box, and refurbished products from the nations largest retailers and manufacturers. Retailers and manufacturers provide product...
VIP Outlet (vipoutlet.com) has 568 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
vipoutlet.com
Website
vipoutlet.com
Category
Computers & Phones
Location
Hallandale Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
These fraudsters sold me a "New" Sony PSVR2 set with a game included. When I received the item, all the product's seals were opened and the game voucher was not inside, which means they just lied about the listing.
Response from VIP OutletNov 20, 2024
Hello Jared,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best regards,
VIPOUTLET User Experience Specialist
AR
Angel R.
Honestly I wouldn't give it a star it's…
Honestly I wouldn't give it a star it's too generous this company and it's entities are scammers we purchased a Nintendo switch from Walmart not knowing we were purchasing it from this horrid company called VIP Outlet it was a bundle of 5 items the, 1 switch with the original controller 2 a case for the controller 3 wired controller 4 headphones and 5 a memory card and only the headphones the wired controller and the case was shipped but the main part the switch was missing along with the memory card after I brought it to their attention they so savagely attacked me stating they check Their products thoroughly and it's a case of mishandling but it's Bogus only I got the package and it was placed inside right away waited for they weekend as I bought it for my daughters birthday party and it was so embarrassing to pull out games and skins purchased separately and only to find the main gift missing and now im left with no switch and out 400$ never against would i even browse through Walmart online nevertheless this so called VIP Outlet
Response from VIP OutletNov 20, 2024
Hello Angel,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best regards,
VIPOUTLET User Experience Specialist
KR
Krista
DYSON VACCUM
ordered a dyson vaccum and there is no handle. kind of ridiculous be careful shopping here. Maybe they will fix it, but they have not responded to me about it yet.
Response from VIP OutletOct 18, 2024
Hello Krista,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best regards,
VIPOUTLET User Experience Specialist
PH
Paul H.
Do not shop this business
Do not shop this business. I ordered an item. It came damaged because of their packaging or failed quality control as the intermediary of another company. They offered a refund but only after it was returned and inspected. Reputable companies give refunds on damaged products and don’t inspect for more damage which may happen outside of a customer’s control returning a damaged product, and only then refund a customer. Please do not buy from this company.
Response from VIP OutletOct 18, 2024
Hello Paul,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best regards,
VIPOUTLET User Experience Specialist
LE
Lee
Defective Product
I purchased an Apple Magic Keyboard in June for approximately $237.08. Unfortunately, the skin at both sides near the hinges are now peeling. I’ve contacted support and they stated that I’ve exceeded the 90 day return/replacement period. Hence, they cannot do anything for me. Obviously, this keyboard is defective. The support team from VIP Outlet have been of no assistance in resolving my issue. Had I known that I would been treated this way, I would have purchased this through a different company. I’ve asked to have my case escalated to get some resolution. So far, I get the same response from at least four (4) team members stating that I’ve exceeded the warranty/replacement period. It is my opinion that VIP Outlet does not understand the true meaning of customer service.
Response from VIP OutletOct 10, 2024
Hello Robert,
Thank you for taking the time to share your feedback with us.
We completely understand your frustration and apologize for any inconvenience this has caused. We always strive to provide the best service possible, and I appreciate your patience as we work through this.
As stated on the Walmart website, we offer a 30-day return window and a 90-day warranty period. Unfortunately, because this purchase is outside of both timeframes, we’re unable to process a return or issue a refund. After this period, the manufacturer assumes responsibility for any warranty issues.
We want to be upfront that while we are proud of offering one of the longest warranties among Walmart vendors,(Most third party vendors do not) we cannot make exceptions beyond the set policy. I understand you may have been seeking a replacement or refund, but this situation is outside our guidelines.
If you’d like to pursue this further, I’d recommend reaching out to Walmart directly for further escalation. I’m truly sorry for the inconvenience and appreciate your understanding.
Below I have posted the original posting of the listing you posted along with the warranty information on the page.
https://www.walmart.com/ip/Apple-Magic-Keyboard-iPad-Keyboard-case-Pro-11-inch-1st-2nd-3rd-4th-gen-Air-4th-5th-gen-M2-Great-Typing-Experience-Built-in-trackpad-US-English-Black/984505060
Best regards,
VIPOUTLET User Experience Specialist
CA
Carlene
Since this is the first time ordering…
Since this is the first time ordering anything from this web site, I reserve judgement. The order process was well laid out and easy to use. Upon reading the reviews, I see a lot of dissatisfied customers. Mostly with inoperable products and trying to get refunds. I also see some very good reviews. I will need to wait on my order's arrival to see if it was worth it, or not. I will add a better review if all goes as this company says. I frequently do reviews through Google, so I have a track record of them.
Response from VIP OutletOct 10, 2024
Hello Carlene,
Thank you for your honest feedback! We appreciate you giving us a chance and understand your concerns. We're confident you'll be satisfied with your order, and if any issues arise, our customer support team is here to help ensure a smooth resolution.
We look forward to hearing from you again once your order arrives. Your review is important to us!
Best Regards,
VIPOUTLET User Experience Specialist
LS
Larry S.
Just right 👍
Just right 👍
Response from VIP OutletSep 9, 2024
Hello Larry,
Thank you for sharing your feedback.
If you ever need anything else, we're here to help.
Best Regards,
VIPOUTLET User Experience Specialist
DA
Diana A.
Their CUSTOMER SUPPORT IS RUDE
Their Customer Support is absolutely Horrible, Rude, unprofessional. Asked to get supervisor call back. No one ever called! Followed up again & was told no supervisor will call me no explanation why. The man that told me that was rude, spoke broken English & hung up on me. I called again - no one was answering calls. BAD UNPROFESSIONAL CO TO DO BUSINESS WITH right from the start. STAY AWAY
Response from VIP OutletAug 31, 2024
Hello,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've encountered with your purchase. I understand your frustration and appreciate your patience in this matter.
We want to make things right for you. We have requested your contact information through private message. We hope to hear from you again soon so we can assist you further.
Best regards,
VIPOUTLET User Experience Specialist
